Regional Service Manager (Industrial Appliances)

Michael Page; Kuala Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment firm is seeking a Regional Service Manager to lead the customer care team in Kuala Selangor, Malaysia. This role involves developing effective customer service strategies and ensuring high service quality. The ideal candidate has a degree in Engineering and proven experience in service management, along with strong leadership and communication skills. The company offers competitive benefits and opportunities for career progression.

Benefits

Comprehensive and competitive benefits

Opportunities for career progression

Supportive and collaborative company culture

Qualifications

• Proven experience in customer care or service management role.
• Strong leadership and team management capabilities.
• Commitment to delivering exceptional customer satisfaction.

Responsibilities

• Lead and manage the customer care team.
• Develop and implement customer service strategies.
• Monitor and analyze key performance metrics.
• Ensure effective communication with internal teams.
• Oversee the resolution of escalated customer issues.
• Provide training and development opportunities.

Skills

Leadership

Communication

Problem-solving

Data analysis

Education

Degree in Engineering or related field

Tools

CRM tools

Job description

Regional coverage exposure and work flexibility

• Regional coverage exposure
• Work flexibility

About Our Client

The hiring company is a well-established, large organization within the industrial appliances industry. Known for its commitment to innovation and quality, the company provides a collaborative environment with a focus on delivering exceptional service to its customers.

Job Description

• Lead and manage the customer care team to maintain high levels of service quality and responsiveness.
• Develop and implement customer service strategies aligned with organizational objectives.
• Monitor and analyze key performance metrics to drive continuous improvement initiatives.
• Ensure effective communication with internal teams to address customer concerns and improve processes.
• Oversee the resolution of escalated customer issues, ensuring prompt and satisfactory outcomes.
• Provide training and development opportunities to the customer care team to enhance their skills and performance.
• Collaborate with regional stakeholders to align customer service practices across different locations.
• Maintain compliance with company policies and industry regulations in all customer interactions.

The Successful Applicant

A successful Regional Service Manager should have:

• A degree in Engineering, or a related field.
• Proven experience in a customer care or service management role.
• Strong leadership and team management capabilities.
• Excellent communication and problem-solving skills.
• Ability to analyze data and translate insights into actionable strategies.
• Familiarity with customer relationship management (CRM) tools and software.
• Commitment to delivering exceptional customer satisfaction.

What's on Offer

• Comprehensive and competitive benefits for employees.
• Opportunities for career progression within a large organization.
• A supportive and collaborative company culture.
• Exposure to regional operations and cross-functional collaboration.

If you are passionate about customer care and have the skills to excel in this role, we encourage you to apply today!