Regional IT Support Specialist ASPAC

F.H.Bertling Projects Logistics Sdn Bhd; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading logistics company in Selangor is seeking an IT Systems Support Specialist to manage server and workstation setups, oversee network connectivity, and provide end-user software support. The ideal candidate should possess a BS in Computer Science or a related field along with a minimum of 3 years' experience in client-server networking. Responsibilities also include troubleshooting and maintaining system documentation. International travel may be required as needed.

Qualifications

• Minimum 3 years’ experience in client, server and networking.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
• Hands-on experience with computer network, network administration and network installation.

Responsibilities

• Purchase, setup, install and/or support all servers, workstations and laptop.
• Maintain WAN and internet connectivity of all Bertling sites.
• Oversee troubleshooting, systems backup, archiving and disaster recovery procedures.
• Provide end-user software support for Words, Excel, PowerPoint and other software.
• Select, liaise with and monitor performance of IT suppliers.

Skills

Network administration

Technical management

Information analysis

End-user software support

Citrix client support

Education

BS in Computer Science or related subject

Job description

F.H.Bertling Projects Logistics Sdn Bhd – Petaling

Purchase, setup, install and/or support all servers, workstations and laptop, and office network, telecommunications and other peripheral hardware in a networked environment at all Bertling site within the region. Include hardware and operating system software support

Maintain WAN and internet connectivity of all Bertling sites within the region, including Active Directory access, connectivity to corporate WAN, maintenance of regional user accounts, and maintenance of regional network resources

Oversees troubleshooting, systems backup, archiving and disaster recovery procedures.

Maintain system documentation

Oversees all help desk activities at the region level

Provide end-user software support for Words, Excel, PowerPoint and other third-party productivity and utility software

Ensure proper licensing of all software

Citrix client support

Install and test approved software and software upgrades in the network environment

Maintain network maps of all sites

Select, liaise with and monitor the performance of IT suppliers that may be utilized for a variety of IT services (e.g. ISP, hardware purchases, consulting etc.)

Set up and maintain all office security system and telecommunication system, including routing for seating assignments

International travel to all sites within the region as and when required, approved by the requesting manager with approval by Director, F.H. Bertling Pte Ltd and by Regional Director ASPAC

Performs other duties as assigned by Group Chief Information Officer after consulting with the Director, F.H. Bertling Pte Ltd

Qualifications & Competencies

1. Professional Education

• Minimum BS in Computer Science or related subject
• Good command of written and oral English

2. Professional Experience

• Minimum 3 years’ experience in client, server and networking
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Hands‑on experience with computer network, network administration and network installation