Regional IT-Helpdesk Specialist for Asia Pacific (f/m/x)

Anton Paar TriTec SA; Shah Alam; On-site; MYR 210,000 - 295,000; Full time

Job summary

An international high-tech company is seeking a Regional IT-Helpdesk Specialist for the Asia Pacific region. This role requires over 5 years of IT experience, excellent customer service, and fluency in English. You will provide helpdesk support, coordinate IT projects, and ensure quality service. A reliable workplace and opportunities for training are offered.

Benefits

Reliable and long-term workplace

Innovative company culture

Tailored training and onboarding

Qualifications

• At least 5 years of professional IT experience in a global environment.
• First managerial or coordination experience across countries is an advantage.
• Willingness to adapt working hours to APAC time zones is required.

Responsibilities

• Provide overall helpdesk and IT support for subsidiaries in APAC region.
• Handle and coordinate helpdesk tickets via phone and email.
• Support global IT projects and contribute to knowledge-sharing.

Skills

IT-related education

Professional IT experience (5+ years)

Customer orientation

Excellent communication skills

Fluency in English

Ability to work independently

Education

IT-related education

Job description

Regional IT-Helpdesk Specialist for Asia Pacific (f/m/x)

Responsibilities:

• Providing overall helpdesk and IT support for Anton Paar subsidiaries in the Asia Pacific region

Ensuring high-quality service by maintaining, using, and implementing systems and processes in line with Anton Paar Headquarters’ standards

Purchasing IT equipment according to local requirements while following global standards

Handling and coordinating helpdesk tickets via phone, email, and ticketing system

Dispatching tickets to 2nd-level support and collaborating with IT colleagues in other regions

Steering and coordinating helpdesk calls for APAC users outside European business hours

Coordinating IT infrastructure and computer installations across APAC subsidiaries

Supporting global IT projects and contributing to knowledge-sharing across the international IT team

Your profile:

IT-related education and at least 5 years of professional IT experience, preferably in a global environment

First managerial or coordination experience across different countries and time zones is an advantage

Strong service and customer orientation with excellent communication skills

Fluency in English (written and spoken) is required; additional languages (e.g., Mandarin, Japanese) are a plus

Ability to work independently while being part of a global, multicultural team

Willingness to occasionally adapt working hours to APAC time zones

What we offer:

A reliable and long-term workplace in an expanding, international high-tech company

An innovative company culture that promotes technical excellence and secures our position as a technological leader in the global market

A value-oriented working environment that encourages supportive collaboration, commitment, and individual responsibility

Tailored training and onboarding to ensure your success in the role

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