Regional Customer Success Engineer

TechSource Systems; Kuala Lumpur; Hybrid; MYR 80,000 - 100,000; Full time

Job summary

A leading educational technology provider in Kuala Lumpur is seeking a Regional Customer Success Engineer to enhance the adoption of MATLAB and Simulink across academic institutions in the ASEAN region. The role involves engaging with faculty and students, conducting workshops, and managing customer success initiatives. Candidates should have a degree in Engineering or Science, alongside relevant experience in customer engagement and promoting educational technology. This position requires travel within the ASEAN region to support academic partnerships.

Qualifications

• Bachelor's degree with 4 years of professional experience, or master's degree with 2 years of experience.
• Degree in Engineering or Science preferred.
• At least 2 years industry experience in engineering, R&D, or related technical fields.

Responsibilities

• Engage with academic customers to broaden adoption of MATLAB and Simulink.
• Support educators in integrating MathWorks tools into teaching and labs.
• Conduct workshops and consultations tailored to customer goals.

Skills

Engagement with academic customers

Integration of MathWorks tools into teaching

Simulation and modeling

Customer success initiatives management

Collaboration and communication

Education

Bachelor's degree

Master's degree

Tools

MATLAB

Simulink

Job description

At TechSource Systems, we are committed to empowering engineers, educators, and researchers through world‑class engineering and scientific computing solutions. As the Authorized Reseller and Training Partner for MathWorks in the ASEAN region, we work closely with academic institutions to elevate teaching, accelerate research, and inspire the next generation of innovators.

To support our growing academic customer base, we are looking for a Regional Customer Success Engineer who is passionate about education, technology adoption, and helping universities experience the full value of MATLAB® and Simulink®. As a Regional Customer Success Engineer, you will play a key role in driving the successful adoption of MathWorks tools across the academic ecosystem. You will work directly with faculty members, researchers, students, and institutional leadership to help them modernize their curriculum, strengthen research outcomes, and embrace industry‑relevant workflows.

This is a regional‑facing role that includes travel across ASEAN to deliver workshops, support strategic engagements, and strengthen relationships with academic partners. You will collaborate closely with account managers and the Customer Success Specialists (CSS) team to plan and execute customer success strategies that deliver measurable impact.

Key Responsibilities

• Engage proactively with academic customers to broaden and deepen the adoption of MATLAB and Simulink.
• Support educators in integrating MathWorks tools into teaching, labs, and project‑based learning.
• Enable researchers to apply simulation, modeling, analytics, and algorithm development in their work.
• Manage customer success initiatives across multiple academic territories in the ASEAN region.
• Work closely with account managers and the CSS team to plan and execute strategic customer engagements.
• Conduct workshops, seminars, consultations, and enablement activities tailored to customer goals.
• Provide insights to internal teams on academic needs, trends, and opportunities.
• Build long‑term partnerships with institutions and advocate for their success.

Adaptability

Comfortable working across diverse academic profiles, cultures, and regional environments.

Technical Expertise

Strong foundation in engineering or science with practical experience using MATLAB/Simulink.

Customer Experience & Influence

Ability to guide educators and researchers toward meaningful adoption.

Strategic Execution

Capable of planning, executing, and assessing regional engagement strategies.

Collaboration & Communication

Strong interpersonal, presentation, and cross‑functional teaming skills.

Leadership & Ownership

Able to lead discussions, influence institutional decisions, and drive continuous adoption.

Minimum Qualifications

• Bachelor’s degree with 4 years of professional work experience, or
• Master’s degree with 2 years of professional work experience.

Preferred Qualifications

• Degree in Engineering or Science.
• At least 2 years of industry experience in engineering, R&D, or related technical fields.
• Proven experience with MATLAB and/or Simulink in academic or professional settings.
• Strong interest in promoting engineering education and accelerating academic adoption of MathWorks tools.
• Knowledge of Model‑Based Design (MBD) is an advantage.
• Excellent written, verbal, and presentation communication skills.
• Experience working in highly collaborative, cross‑functional environments.
• Willingness to travel across ASEAN for workshops, meetings, and customer engagements.