Recruiting Solution Value Advisor

SAP SE; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking a Recruiting Solution Value Advisor to drive adoption of SAP SuccessFactors Recruiting solutions. This role is essential in helping customers achieve their business objectives by bridging the gap between their recruiting needs and SAP’s technology capabilities. The ideal candidate should have over 8 years of experience, strong recruiting expertise, and exceptional advisory skills. This position offers a dynamic work environment with flexible working models.

Benefits

Flexible working models

Health and well-being initiatives

Qualifications

• 8+ years in customer success, adoption, or business architecture roles within recruiting or HCM cloud solutions.
• Deep understanding of recruiting processes and talent acquisition transformation.
• Experience primarily in SaaS solutions, ideally with Recruiting SaaS offerings.

Responsibilities

• Develop and execute recruiting adoption strategies aligned to customer business objectives.
• Engage directly with customers to understand intended business outcomes.
• Shape customer recruiting business architecture and operating models.

Skills

Customer success

Advisory skills

Recruiting domain expertise

Communication excellence

Analytical skills

Job description

About the Role

We are seeking a highly skilled and customer-focused Recruiting Solution Value Advisor (SVA) to join our global Adoption Office. This role is critical in driving adoption of SAP SuccessFactors Recruiting solutions to ensure customer satisfaction, sustained value realization, and successful renewals.

As a Solution Value Advisor, you will apply a strategic, consulting-oriented mindset to help customers bridge the gap between their recruiting business needs, SAP SuccessFactors product capabilities, and how those solutions are implemented and adopted over time. You will work closely with customer stakeholders to translate recruiting strategy into actionable adoption plans, while collaborating across SAP teams to ensure customers achieve their intended business outcomes.

This role is ideal for professionals who excel in client-facing advisory positions, combining strong recruiting domain expertise with exceptional communication skills, and are passionate about helping customers maximize the value of their technology investments.

What You’ll Do

Strategic Advisory & Value Realization

• Develop and execute recruiting adoption strategies aligned to customer business objectives across SAP SuccessFactors Recruiting and adjacent HCM product areas.
• Engage directly with customers (1:1 and 1:few) to understand intended business outcomes and define ongoing value frameworks.
• Act as a trusted advisor, connecting customer recruiting needs with SAP SuccessFactors capabilities and roadmap.

Business Architecture & Operating Model Design

• Shape customer recruiting business architecture and operating models, including governance, service delivery, KPIs, and recruiting role models.
• Lead executive-level workshops to align stakeholders on vision, success metrics, and transformation priorities.
• Translate recruiting strategy into actionable adoption roadmaps by building HR capability maps, value streams, and target end-to-end process architectures.
• Connect business processes to product features to prioritize adoption waves and maximize value realization.

Adoption Execution & Optimization

• Conduct qualitative and quantitative gap analysis to identify adoption barriers, process inefficiencies, and optimization opportunities.
• Provide expert insights and recommendations to enhance customer experience, adoption maturity, and realized value.
• Orchestrate and deliver customer-facing presentations, solution demos, enablement sessions, and targeted training—both externally and internally.
• Monitor adoption metrics, usage data, and customer feedback to assess success and continuously refine adoption strategies.

Cross-Functional Collaboration & Thought Leadership

• Collaborate closely with Product Management, Sales, Services, Partners, and Customer Success to ensure consistent messaging, value alignment, and customer outcomes.
• Stay current on recruiting industry trends, emerging technologies, and the competitive landscape to inform advisory guidance and adoption strategies.
• Contribute thought leadership to internal teams by sharing customer insights, best practices, and adoption patterns.

What You Bring

• Experience: 8+ years in customer success, adoption, value advisory, solution architecture, or business architecture roles within recruiting or HCM cloud solutions.
• Recruiting Domain Expertise: Deep understanding of recruiting processes, operating models, and talent acquisition transformation.
• SaaS Background: Experience primarily in SaaS solutions, with a focus on SmartRecruiter / other Recruiting SaaS offerings.
• Consulting Mindset: Proven ability to influence without authority, lead executive conversations, and translate strategy into execution.
• Analytical & Value-Driven: Comfortable using data, KPIs, and qualitative insights to drive adoption decisions and demonstrate business value.
• Communication Excellence: Confident presenter with the ability to engage executive, business, and technical audiences.
• Collaboration: Experience working in complex, matrixed environments with global teams and partners.

How Success Is Measured

• Increased adoption and maturity of SAP SuccessFactors Recruiting solutions.
• Clear articulation and realization of customer business value and outcomes.
• Strong customer satisfaction, advocacy, and renewal performance.
• Effective alignment between customer strategy, product capabilities, and SAP delivery teams.
• Continuous improvement of adoption frameworks and advisory best practices.

Additional Information

Bring out your best. SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. SAP is a cloud company with a global workforce, committed to inclusion, health and well-being, and flexible working models. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. If you need accommodation to navigate our site or complete your application, please email Recruiting Operations Team: [e-mail].

Requisition ID: 443729 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, pregnancy, sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable laws.

Successful candidates might be required to undergo a background verification with an external vendor.

Note: This description may include guidelines and statements which, if violated, could result in disqualification from the hiring process.