Receptionist (Ampang Jaya)

Ampang Medical Practice; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local medical clinic in Malaysia is looking for a Receptionist to manage patient interactions and administrative tasks. The ideal candidate will handle walk-ins, calls, and emails, schedule appointments, and maintain patient records. Strong communication skills, excellent customer service, and the ability to multitask in a fast-paced environment are essential. Previous experience in a medical practice is preferred. This role is essential for ensuring smooth clinic operations.

Qualifications

• Previous experience as a receptionist in a medical practice preferred.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.

Responsibilities

• Provide necessary information to patients via walk-in, calls, and emails.
• Update calendars and schedule appointments.
• Maintain patient records by updating database.
• Prepare medical letters and notes using provided templates.
• Manage clinic supplies including stationeries and pantry.
• Assist in other administrative tasks as needed.
• Perform duties assigned by the Doctor.

Skills

Strong communication and interpersonal skills

Excellent customer service

Problem-solving abilities

Ability to multitask

Job description

– Provide necessary information to patients (walk-in, calls, emails)

– Update calendars; schedule and confirm appointments

– Maintains patient records by updating and keying in patients’ data into the database accordingly

– Prepare letters including medical travel letters, medical note, etc. (templates provided)

– Manage clinic supplies including stationeries, pantry supplies, etc.

– Assisting in other administrative work if needed

– Performs other duties assigned by the Doctor

Requirements

• Previous experience as a receptionist in a medical practice preferred
• Strong communication and interpersonal skills
• Excellent customer service and problem-solving abilities
• Ability to multitask and prioritize tasks in a fast-paced environment