Quality Assurance Engineer – Customer Quality

ASE Electronics; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading electronics firm in Penang is seeking a Quality Assurance Engineer to focus on customer quality. The role involves managing customer feedback, training the quality management team, and driving quality improvement initiatives. Candidates should have a degree in a relevant discipline and 3-5 years of experience in handling customer complaints, with a strong knowledge of semiconductor processes. This position offers a great opportunity to influence product quality and enhance customer satisfaction.

Qualifications

• 3-5 years of experience handling customer complaints.
• Preferable experience in Semiconductor FOL & EOL testing.

Responsibilities

• Inform quality management team about customer feedback and product quality expectations.
• Train quality management team in problem solving methodologies.
• Drive operation group on KPI through weekly meetings.
• Participate in product quality planning based on customer specifications.
• Lead continuous improvement projects to minimize manual touchpoints.

Skills

Customer complaints handling

Good communication skills

Project organization

Semiconductor knowledge

Problem solving methodologies

Education

Degree in related discipline

Job description

Quality Assurance Engineer – Customer Quality

Quality Assurance Engineer – Customer Quality

Posted on January 7, 2026

Requirements

• Degree in related discipline with 3-5 years in handling customer complaints and customer voice
• Good Communication skills and able to follow up and organize projects follow up
• Preferable experience and Knowledges in Semiconductor FOL & EOL and Test background.
• Semiconductor NDFA, DFA and Reliability knowledges

Job Responsibilities

• Inform quality management team regarding customer feedback and expectations on product’s quality.
• Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues.
• Drive operation group with following KPI through weekly meeting (KPI consists of CAR, Preaudit, MRB)
• Participate in product quality planning and control process based on customer’s specifications and requirements
• Drive for quality continuous improvement project for e.g.: minimize manual touch point, automation, E-System (eliminate manual recording)

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