Quality Analyst - Insurance Domain (Cantonese Speaker)

Cognizant Global; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a meticulous Quality Analyst for the Insurance Domain to monitor and improve transaction quality. This role requires a Bachelor's degree and 2-5 years of experience in relevant fields. Key responsibilities include conducting audits, analyzing compliance, and collaborating to enhance processes. Strong analytical and communication skills are essential, along with proficiency in MS Excel and monitoring tools. This position offers opportunities for continuous improvement within a dynamic team environment.

Qualifications

• 2-5 years of experience in transaction quality or process audit roles.
• Strong understanding of insurance processes (Life, Health, P&C, or Reinsurance).
• Certification in Quality (e.g., Six Sigma Yellow/Green Belt, Lean) is a plus.

Responsibilities

• Conduct regular audits of insurance process transactions.
• Evaluate accuracy, completeness, and compliance with internal policies.
• Identify process gaps, errors, and training needs.

Skills

Analytical skills

Communication skills

Documentation skills

Proficiency in MS Excel

Proficiency in PowerPoint

Education

Bachelor's degree in any discipline

Tools

Quality monitoring tools

BPM

CRM

Guidewire

Duck Creek

Job description

Quality Analyst - Insurance Domain (Cantonese Speaker)

We are looking for a meticulous and process-driven Transaction Quality Analyst with experience in the insurance domain to monitor, evaluate, and improve the quality of transactions across operational teams.

The ideal candidate will ensure compliance with process standards, identify gaps, and drive continuous improvement in service delivery.

Key Responsibilities

• Conduct regular audits of insurance process transactions (e.g., claims processing, policy issuance, endorsements, renewals, etc.).
• Evaluate accuracy, completeness, and compliance with internal policies and regulatory requirements.
• Identify process gaps, errors, and training needs through root cause analysis.
• Provide actionable feedback to operations teams and support coaching initiatives.
• Maintain and update quality scorecards, dashboards, and audit reports.
• Collaborate with process owners and training teams to improve SOPs and quality frameworks.
• Participate in calibration sessions to ensure consistency in quality assessments.
• Support internal and external audits by providing required documentation and insights.

Required Skills & Qualifications

• Bachelor's degree in any discipline (preferred: Insurance, Business, or related fields).
• 2-5 years of experience in transaction quality or process audit roles, preferably in the insurance industry.
• Strong understanding of insurance processes (Life, Health, P&C, or Reinsurance).
• Proficiency in MS Excel, PowerPoint, and quality monitoring tools.
• Excellent analytical, communication, and documentation skills.

Preferred Qualifications

• Certification in Quality (e.g., Six Sigma Yellow/Green Belt, Lean).
• Familiarity with quality frameworks like Six Sigma, COPC, or ISO (preferred).
• Experience with workflow tools like BPM, CRM, or insurance platforms (e.g., Guidewire, Duck Creek).
• Exposure to global insurance standards and regulatory compliance.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at http://www.cognizant.com or @cognizant.