Quality Analyst - Cantonese

Teleperformance; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading outsourcing company in Malaysia is seeking a Quality Analyst to support their Customer Service team. The role involves conducting data analysis, QA evaluations, and serving as a Subject Matter Expert. Candidates should have at least 1 year of QA experience in a call center and proficiency in Cantonese and English. Immediate availability is preferred, and the role requires working in rotational shifts.

Qualifications

• Minimum 1 year experience as QA in call center.
• Able to work on rotational shift (3 shifts / 5 working days).
• Able to start work immediately is preferred.

Responsibilities

• Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate in problem prevention and continuous improvement projects.

Skills

Proficiency in Cantonese

Proficiency in English

Data analysis

Education

Bachelor’s degree or equivalent diploma

Job description

Overview

We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications

• Bachelor’s degreeorequivalent diploma in any discipline.
• Candidate must be able to work onrotational shift (3 shift / 5 working days).
• Minimum 1 years’ experienceas QA in call center.
• Proficiency in Cantonese and English (spoken and written).
• Able tostart work immediatelyis preferred.

Responsibilities

• Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.