Provider Relations Hotline Team Lead | KPI & Training

Cognizant; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global technology firm in Kuala Lumpur is seeking a managerial candidate to oversee hotline activities, ensuring operational compliance and performance standards are met. Responsibilities include managing team performance, providing regular training, and maintaining standard procedures. Ideal candidates will possess at least 4 years of experience in provider relations or health insurance with a strong focus on continuous improvement. Proficiency in Cantonese is required. Competitive compensation is offered.

Qualifications

• At least 4 years of managerial experience in provider relations or health insurance.
• Strong sense of continuous improvement and delivering quality outputs.
• Exceptional communication and negotiation skills.

Responsibilities

• Oversee hotline day-to-day activities and manage the team.
• Monitor team performance against KPIs and provide training.
• Maintain standard operating procedures and conduct regular communications with HK Team.

Skills

Management Skills

Negotiation Skills

Analytical Skills

Attention to Detail

Job description

A global technology firm in Kuala Lumpur is seeking a managerial candidate to oversee hotline activities, ensuring operational compliance and performance standards are met. Responsibilities include managing team performance, providing regular training, and maintaining standard procedures. Ideal candidates will possess at least 4 years of experience in provider relations or health insurance with a strong focus on continuous improvement. Proficiency in Cantonese is required. Competitive compensation is offered.