Property Development: Handover, Customer Experience Manager

Private Advertiser; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property development firm in Johor Bahru is seeking a Customer Service Manager to oversee customer interactions and ensure satisfaction throughout the handover process. The role requires strategic oversight of schedules, effective communication with homeowners, and collaboration with project teams. The ideal candidate will have a background in customer service management and a focus on resolving issues efficiently and effectively. This position offers competitive remuneration alongside comprehensive benefits, including car allowance and medical insurance.

Benefits

Competitive salary

High-performance bonuses

Comprehensive benefits including medical insurance

Car allowance

Professional development training

Qualifications

• Proven experience in customer service management, preferably in property development.
• Strong leadership skills with a focus on customer satisfaction.
• Ability to manage multiple stakeholder communications effectively.

Responsibilities

• Oversee the VP ecosystem and manage handover schedules.
• Educate homeowners on the VP process and defect submission workflow.
• Track complaints and ensure resolution with a proactive approach.
• Collaborate with project teams to meet customer expectations.
• Maintain a welcoming and professional customer service environment.

Skills

Customer service excellence

Effective communication

Problem-solving

Team collaboration

Technical knowledge of property development

Job description

A leading property development firm in Johor Bahru is seeking a Customer Service Manager to oversee customer interactions and ensure satisfaction throughout the handover process. The role requires strategic oversight of schedules, effective communication with homeowners, and collaboration with project teams. The ideal candidate will have a background in customer service management and a focus on resolving issues efficiently and effectively. This position offers competitive remuneration alongside comprehensive benefits, including car allowance and medical insurance.