Product Trainer (Customer service experience welcome)

Cartrack; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading vehicle telematics company in Kuala Lumpur seeks a Product Trainer to develop and conduct training programs for external clients. The role requires at least 3 years in training or customer care, with a strong emphasis on communication skills in English, Malay, and Mandarin. The ideal candidate will be confident in presenting and writing effective training materials. This position offers a dynamic work environment within a company committed to innovation and client satisfaction.

Qualifications

• At least 3 years in learning and development and/or training/customer care.
• Fluent in English, Malay, and Mandarin.
• Confident in conducting presentations.

Responsibilities

• Identify training needs and develop programs.
• Conduct training sessions for clients.
• Evaluate training effectiveness and modify as necessary.

Skills

Communication skills

Training program development

Customer service

Presentation skills

Education

Diploma/Bachelor Degree in Business

Job description

Product Trainer (Customer service experience welcome)

Cartrack is one of the largest vehicle telematics companies globally with almost 2,000,000 active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

Responsibilities

• Identify internal and external training needs, develop training programs, assess understanding and conduct refresher sessions as needed.
• Designing and executing quality training to external clients across regions.
• Ability to conduct training sessions in English, Malay, Mandarin and Cantonese.
• Provide weekly classroom training and onsite/online training to external clients.
• Maintain effective communication with customers to establish further training needs.
• Gather feedback on customers and propose solutions to gaps.
• Evaluate the effectiveness of training and modify materials and processes as appropriate.
• Assist in creating and updating of Product User Guides.
• Conduct internal product training sessions for onboarding staff.

Type of Training

• Induction: Company and Product Introduction.
• New Product Launch.
• In-depth Cartrack Solutions training.

Requirements

• Diploma/Bachelor Degree in Business with outstanding academic performance or equivalent industry experience.
• At least 3 years in a learning and development and/or training/customer care.
• Confident and strong communication skills.
• Open to customer service experience with strong communication skills.
• Preferred experience in a client-facing role.
• Fluent English, Malay and Mandarin communication skills for clear communication to different customers.
• Cantonese is added advantage.
• Confident to conduct stand-up presentations for client-facing presentations.