Process Executive - Sales Admin

Infosys Limited; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global IT services provider seeks a Process Executive - Sales Admin to assist in generating quotes and support sales operations. The role involves maintaining client relationships, managing quotation requests, and ensuring timely follow-ups. The ideal candidate will have a diploma or degree in business and a minimum of two years' experience in a sales support role, exhibiting strong problem-solving skills and attention to detail.

Qualifications

• More than 2 years’ experience in Sales Support role of IT industry.
• Good in English, Mathematics.
• Meticulous and detailed in numbers.

Responsibilities

• Assist client manager in generating quotes and data consolidation.
• Handle incoming quotation requests and follow up for closure.
• Provide mentorship and guidance to new joiners.

Skills

Problem-Solving

Communication

Attention to Detail

Education

Diploma or Degree in Business

Tools

Microsoft Outlook

Excel

Job description

Process Executive - Sales Admin Process Executive

Company

ITL Malaysia

Requisition ID

124594BR

Responsibilities

• Assist client manager in generating quotes to facilitate in fast turnaround time. This might involve a degree of product pricing knowledge.
• Responsible of Information gathering and data consolidation of each quote request.
• Handle incoming quotation requests including overseas requests from other NTT Offices.
• Frequent follow up call required to achieve client request closure within SLA given.
• Process and follow-up on dispute case or open issues within SLA given.
• Dealing with external and internal queries in a professional, client-oriented manner.
• Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required.
• Establish and maintain good relationship with decision-makers, internal and external Stakeholders.
• Responsible for QA process.
• Provides mentorship & guidance to new joiners.
• To assist in order submission if required.
• Any other duties and responsibilities which will be assigned by the management or superior as and when necessary.

Requirements

• Diploma or degree in Business or any related field.
• More than 2 years’ experience in Sales Support role of IT industry.
• Good in English, Mathematics, Excel and Microsoft Outlook.
• A good understanding of Sales/buying cycle and ability to handle dispute case.
• Good Problem-Solving skill.
• Meticulous and Detailed in numbers.