Pre Sales Specialist

Synergy Alliance; Ipoh; On-site; MYR 42,000 - 66,000; Full time

Job summary

A technology solutions provider is looking for a Pre-Sales and Customer Success Specialist in Ipoh, Malaysia. The candidate will be responsible for delivering product demonstrations, managing customer interactions post-sale, and ensuring customer satisfaction. A diploma or degree in a relevant field is required, with fresh graduates encouraged to apply. Strong communication skills are essential. The role requires fluency in English and Bahasa Malaysia, with Mandarin being a plus.

Qualifications

• Fresh graduates are encouraged to apply; internship experience in pre-sales is a plus.
• Basic understanding of POS systems or IT concepts preferred.
• Fresh graduates encouraged; internship or prior experience in pre-sales or customer-facing roles is an added advantage.
• Good communication and presentation skills, verbal and written.
• Strong interpersonal skills to engage and build rapport with clients.
• Basic understanding of software solutions or IT concepts preferred.
• Detail-oriented with strong organizational and multitasking abilities.
• Able to work independently and as part of a team in a fast-paced environment.
• Fluent in English and Bahasa Malaysia; Mandarin a plus.

Responsibilities

• Deliver product demos and walkthroughs to potential customers.
• Act as the main point of contact for assigned customers post-sale.
• Coordinate resolution of customer issues with internal teams.
• Manage multiple accounts while maintaining quality of support.
• Document requirements and engagement progress in the CRM system.
• Assist in preparing solution configurations and backend setup as needed.
• Support the sales team in responding to technical and product-related queries.
• Act as main contact for assigned customers post-sale.
• Conduct regular check-ins to ensure satisfaction and renewals.
• Provide feature updates, usage insights, and retention support.
• Coordinate resolution of customer issues with internal teams.
• Log customer interactions and feedback in the CRM.

Skills

Good communication skills

Strong interpersonal skills

Detail-oriented

Organizational skills

Multitasking abilities

Fluency in English

Fluency in Bahasa Malaysia

Mandarin proficiency

Team Collaboration

Education

Diploma or Degree in Business, IT, Computer Science

Tools

POS systems

CRM software

Job description

Responsibilities

Pre-Sales Responsibilities:

• Deliver product demos and walkthroughs to potential customers
• Understand customer needs and translate them into solution recommendations
• Document requirements and engagement progress in the CRM system
• Assist in preparing solution configurations and backend setup where needed
• Support the sales team in responding to technical and product-related queries

Post-Sales (Customer Success) Responsibilities:

• Act as the main point of contact for assigned customers post-sale
• Conduct regular check-ins and follow-ups to ensure satisfaction
• Provide feature updates, renewal reminders, and usage insights
• Coordinate resolution of customer issues with internal teams
• Log all customer interactions, updates, and feedback in the CRM
• Monitor customer health, flag risks, and support retention initiatives

General:

• Manage multiple accounts simultaneously while maintaining quality of support
• Complete any ad-hoc tasks assigned by your direct superior orthemanagement

Job Requirements:

• Diploma or Degree in Business, IT, Computer Science, or a related field.
• Fresh graduates are encouraged to apply; internship or prior experience in pre-sales or customer-facing roles is an added advantage.
• Good communication and presentation skills, both verbal and written.
• Strong interpersonal skills with the ability to engage and build rapport with clients.
• Basic understanding of POS systems, software solutions, or IT concepts is preferred.
• Detail-oriented with strong organizational and multitasking abilities.
• Able to work independently and as part of a team in a fast-paced environment.
• Fluent in English and Bahasa Malaysia. Mandarin proficiency is a plus.