Pre Sales Specialist

Synergy Alliance; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider is looking for a Pre-Sales and Customer Success Specialist in Ipoh, Malaysia. The candidate will be responsible for delivering product demonstrations, managing customer interactions post-sale, and ensuring customer satisfaction. A diploma or degree in a relevant field is required, with fresh graduates encouraged to apply. Strong communication skills are essential. The role requires fluency in English and Bahasa Malaysia, with Mandarin being a plus.

Qualifications

• Fresh graduates are encouraged to apply; internship experience in pre-sales is a plus.
• Basic understanding of POS systems or IT concepts preferred.

Responsibilities

• Deliver product demos and walkthroughs to potential customers.
• Act as the main point of contact for assigned customers post-sale.
• Coordinate resolution of customer issues with internal teams.
• Manage multiple accounts while maintaining quality of support.

Skills

Good communication skills

Strong interpersonal skills

Detail-oriented

Organizational skills

Multitasking abilities

Fluency in English

Fluency in Bahasa Malaysia

Mandarin proficiency

Education

Diploma or Degree in Business, IT, Computer Science

Job description

Responsibilities

Pre-Sales Responsibilities:

• Deliver product demos and walkthroughs to potential customers
• Understand customer needs and translate them into solution recommendations
• Document requirements and engagement progress in the CRM system
• Assist in preparing solution configurations and backend setup where needed
• Support the sales team in responding to technical and product-related queries

Post-Sales (Customer Success) Responsibilities:

• Act as the main point of contact for assigned customers post-sale
• Conduct regular check-ins and follow-ups to ensure satisfaction
• Provide feature updates, renewal reminders, and usage insights
• Coordinate resolution of customer issues with internal teams
• Log all customer interactions, updates, and feedback in the CRM
• Monitor customer health, flag risks, and support retention initiatives

General:

• Manage multiple accounts simultaneously while maintaining quality of support
• Complete any ad-hoc tasks assigned by your direct superior orthemanagement

Job Requirements:

• Diploma or Degree in Business, IT, Computer Science, or a related field.
• Fresh graduates are encouraged to apply; internship or prior experience in pre-sales or customer-facing roles is an added advantage.
• Good communication and presentation skills, both verbal and written.
• Strong interpersonal skills with the ability to engage and build rapport with clients.
• Basic understanding of POS systems, software solutions, or IT concepts is preferred.
• Detail-oriented with strong organizational and multitasking abilities.
• Able to work independently and as part of a team in a fast-paced environment.
• Fluent in English and Bahasa Malaysia. Mandarin proficiency is a plus.