Policy Collections & Customer Solutions Analyst

AIA; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking a Customer Contact Analyst to handle outbound calls for overdue premium payments. Candidates should have excellent communication and negotiation skills, with a focus on customer satisfaction. A minimum Diploma is required, and previous experience in collections or customer service is preferred. This position involves achieving monthly collection targets and offers a 1-year contract.

Qualifications

• Prior experience in collections, call center, or customer service is an advantage.
• Basic knowledge of insurance products and premium payment processes is preferred.

Responsibilities

• Make outbound calls to customers with overdue premium payments.
• Negotiate and secure payment commitments to prevent policy lapses.
• Achieve monthly collection targets and KPIs.

Skills

Strong communication skills

Negotiation skills

Problem-solving ability

Customer-focused

Education

Minimum Diploma or equivalent; Degree preferred

Job description

A leading insurance company in Kuala Lumpur is seeking a Customer Contact Analyst to handle outbound calls for overdue premium payments. Candidates should have excellent communication and negotiation skills, with a focus on customer satisfaction. A minimum Diploma is required, and previous experience in collections or customer service is preferred. This position involves achieving monthly collection targets and offers a 1-year contract.