People Services Officer Tier 1 (Mandarin Speaker)

FrieslandCampina; Selangor; Hybrid; MYR 48,000 - 60,000; Full time

Job summary

A leading dairy company in Selangor is seeking a People Services Officer Tier 1 responsible for processing first line HR requests and providing support to employees across Asia and MEPA. Candidates must have a degree in HR or a related field and experience in HR operations. Fluency in Mandarin is required. This role offers hybrid working arrangements and career growth opportunities in a fast-paced environment.

Benefits

Hybrid Working Arrangements

Career Growth Opportunities

Global & Regional Exposure

Qualifications

• Minimum 2 - 4 years of working experience in HR Operations and/or Shared Services.
• Ability to work in a fast-paced environment.
• Experience supporting the China market is preferred.

Responsibilities

• Process 1st line employee requests and provide HR support.
• Handle complex changes in HR systems.
• Assist in HR projects and keep processes updated.

Skills

HR Operations

Stakeholder management

Data management

Customer orientation

Fluency in Mandarin

Education

Degree in HR, Communications, or related field

Job description

The purpose of this role as People Services Officer Tier 1 is to process 1st line employee requests. This role is responsible for providing timely and effective 1st line HR support to employees. This role is a regional role, supporting ASIA & MEPA countries.

Minimum Requirements

• Degree in HR, Communications, or a related field or equivalent by experience
• Minimum 2 - 4 years of working experience in HR Operations and/or HR Shared Services environment
• Ability to work with data
• Proven ability to manage multiple priorities
• Stakeholder management skills/Customer Oriented
• Work well in a fast-paced complex environment
• Experience supporting the China market is preferred.
• Must be fluent in Mandarin.

What We Offer

• Hybrid Working Arrangements
• Close Collaboration working in Teams
• Career Growth Opportunities
• Global & Regional Exposure

Incoming Requests

• Processing end to end service requests on for example, hours and declarations, workforce administration, contracting, onboarding, learning administration, total rewards.
• Keeping knowledge in our HR tools up to date.
• Connecting data from various HR systems.

Changes and Registration

• Handling complex changes with standard deviations, processing them in the HR and time registration systems
• Informing the employee regarding the question asked
• Carrying out standard checks on the work using the 4-eye principle
• Processing changes and corrections retroactively
• Processing complex HR processes and employment conditions for multiple employees

Projects

• Carrying out temporary activities regarding HR projects within HR Services
• Helps in operational execution of projects

Continuous Improvement

• Keeping processes and work instructions up to date within the areas of responsibility
• Continuously standardize processes in order to transfer them from Tier 1 to Tier 0
• Formulating, in collaboration with Tier 2, standard solutions and/or procedures for common questions, activities or problems