People & Communications (P&C) Services Agent

KONE; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global provider of elevator and escalator solutions is seeking an HR Services Agent based in Malaysia to support the Southeast Asia cluster. The role encompasses managing end-to-end HR processes, ensuring compliance with local guidelines, and delivering high-quality service to internal customers. Ideal candidates should possess an associate degree in Human Resources or Business Administration and be fluent in English. A team-oriented attitude and HR administration experience are advantageous.

Benefits

Career progression opportunities

Comprehensive learning programs

Lively working environment

Supportive leadership

Qualifications

• Excellent communication skills for effective HR service delivery.
• Must possess an associate degree preferably in HR or Business Administration.
• Fluency in English is mandatory.
• Experience in HR administration activities is preferred.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Manage end-to-end HR processes for internal customers.
• Ensure service quality and compliance in HR processes.
• Perform quality checks and maintain reporting standards.
• Assist with local administration and team-related tasks.

Skills

Excellent in communication

Bilingual Language Skills (English)

Excellent verbal and written communication

Understanding labor and social law requirements

Computer proficiency (MS Office)

Empathy and a service mindset

Education

Associate degree in Human Resources or Business Administration

Tools

HRIS (Workday)

Job description

People & Communications (P&C) Services Agent

In KONE to support business performance excellence, KONE Shared Services has joined forces with Finance & HR operations to form the new KONE Business Services (KBS), a one-stop shop for all business services. KBS will help drive better efficiency, improving data quality and providing seamless end-to-end process expertise. KBS will actively partner with the business lines and functions to provide end-to-end process governance and work toward joint targets with the business.

Why this role?

As part of KONE Business Services (KBS), this role provides HR service delivery support to our Southeast Asia cluster. You will manage end-to-end HR processes for internal customers across Malaysia, Singapore, Thailand, Indonesia, the Philippines, and Vietnam, ensuring consistent service quality and compliance with country-specific guidelines.

What will you be doing?

• Secures that every request is being logged and maintained in a case management tool to track volumes and Service Level Agreements (SLAs).
• Works per guidelines and instructions to meet set SLAs and quality targets.
• Maintain reminders and notifications to the Center of Expertise Unit HR, Employees, or Managers as specified in the working instructions – strong follow-up practice is important.
• Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
• Executes quality checks at various stages of the process and keeps the quality statistics reporting up to date – you’re helping everything stay streamlined for a more efficient workflow.
• Other projects/tasks as allocated by the Process Manager/Team Leader, such as supporting local administration, maintaining employee files and information, and participating in team meetings, process analysis, and improvement actions.

Process scope includes the following HR process areas:

• master data and reporting
• recruitment
• onboarding
• talent management
• reward
• recognition
• learning
• development

Are you the one?

• Excellent in communication.
• Education associate degree; preferably in Human Resources or Business Administration Experience.
• Bilingual Language Skills: Must be able to read, write, and communicate in English. Candidates fluent in the English Language are mandatory.
• Excellent verbal and written communication skills, including active listening to the input of others and summarizing information to ensure they have been understood.
• Exposure and knowledge in various HR processes for the following areas of expertise is an advantage: master data and reporting, recruitment, talent management, reward, recognition, learning, and development.
• Previous work experience within HR administration activities, in general, will serve to be beneficial.
• Understanding labor and social law requirements is an asset.
• Genuine interest to grow and develop further in HR.
• Excellent computer proficiency (e.g., MS Office – Word, Excel, and Outlook) and HRIS (Workday experience a plus) – being tech-savvy is a major plus in this role.
• Experience in working in a shared service center or call center is an advantage.
• Must be able to work in a fast-paced (but fun!) environment.
• Maintaining a positive attitude and providing exemplary customer service is essential – a positive experience for the customer results in a positive experience for all!
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, BUT ALSO be able to work in a team – we all have each other’s backs.
• Empathy and a true service mindset to ensure a great employee experience for service delivery.

What do we offer?

• Career progression and opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great workplace.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Fun colleagues and a lively working environment within the Shared Services team and KONE Front Line surround you.
• The best part is that all leaders are great and open-minded.

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www.kone.com/careers

Did you know KONE moves over one billion people every day? In 2024, we had annual net sales of EUR 11.1 billion. We employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.