Payment Analyst

AstraZeneca; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global healthcare company is seeking a Payment Analyst in Petaling Jaya, Malaysia. In this role, you will manage payment coordination and ensure compliance for healthcare-related processes. Ideal candidates should have a bachelor's degree, initial experience in finance operations, and excellent communication skills. Join us to impact patient lives while collaborating within a diverse and innovative team. This position requires a proactive approach and high ethical standards in managing external relationships.

Qualifications

• Initial experience in Accounts Payable or Accounts Receivable.
• Strong interpersonal skills and a proactive customer service approach.
• High ethical standards and ability to operate with discretion.

Responsibilities

• Manage payment coordination for E3S systems related to HCP and EE.
• Interact with external stakeholders in compliance with SOPs.
• Execute timely payments and manage reimbursement processes.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Proficiency in Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

SAP

Job description

Are you ready to make a difference in the world of healthcare? AstraZeneca is looking for a Payment Analyst to join our Global Business Services (GBS) – External Expert Engagement Services team. This role is crucial in managing technical and administrative aspects of payment coordination for E3S systems and processes related to Healthcare Professionals (HCP) and External Expert (EE). You will be responsible for ensuring accurate and compliant processing of payments in accordance with policies, procedures, regulations, and transparency/disclosure reporting requirements. If you're ready to take on a role that impacts patient lives every day, we want to hear from you!

Accountabilities

• Stakeholder engagement: Interact with external stakeholders in compliance with AstraZeneca SOPs.
• Payment execution: Execute prompt, timely payments to External Experts (EEs) and patients.
• Reimbursement initiation: Initiate processes to reimburse EEs for contracted services.
• Data collection and collaboration: Partner with the Business Engagement Owner and/or Medical Communications agency to collect required data and documents.
• Payment preparation: Prepare and submit payment requests for processing by Finance.
• Templates and tools: Utilize and maintain standard payment templates and tools.
• Data integrity: Maintain accurate data across Salesforce, ePay, and DocuSign systems.
• Query management: Manage timely delivery and resolution of ad hoc queries from EEs, customers, and other stakeholders.

Essential Skills/Experience

• Education: Bachelor’s degree or equivalent experience.
• Finance operations: Initial experience in Accounts Payable or Accounts Receivable.
• Customer service: Proven customer service experience; proactive and consultative approach.
• Communication: Excellent written and verbal communication skills; strong interpersonal skills.
• Tools and systems: Proficiency in Microsoft Office and database management; working knowledge of SAP; comfort with technical systems.
• Quality and controls: Strong attention to detail; strong organizational skills; problem-solving ability.
• Ethics and discretion: High ethical standards; trustworthy; operate with absolute discretion.
• Ways of working: Ability to work across cultures and geographical boundaries; positive “can-do” attitude.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca?

We are a diverse, inclusive and innovative group who identify, build and deliver excellent shared services (which everyone can leverage) to enable AstraZeneca to grow and change at speed. We are passionate about simple process – making it easier to get vital repeatable services done – for our patients, for our customers, for our teams.

We focus on providing exceptional value that contributes to our company’s success and future by freeing up the business (our customers) to push the boundaries of science to deliver life‑changing medicines for patients. With the accomplishments, commitment and passion that you bring, I’m excited about what we will achieve together towards realizing AstraZeneca’s bold ambition.

At AstraZeneca, we believe in the potential of our people and are committed to developing our employees beyond what was thought possible. We are a global team that helps to make excellence and breakthroughs possible. Here, you can apply your skills and abilities to genuinely impact patients' lives. Join us at an exciting time of growth through innovation for AstraZeneca. Shape this journey by reimagining the way we work, at every turn we're innovating and taking intelligent risks.

Ready to make an impact? Apply now to join our team as a Payment Analyst!

Date Posted: 02-Dec-2025

Closing Date: 02-Jan-2026

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry‑leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non‑discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.