Patient Care Admin & Front Desk Lead - Remote Options

DRN Wellness; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare clinic in Kuala Lumpur is looking for a front desk receptionist to manage the clinic's reception and ensure excellent customer service. This role involves scheduling patient appointments, handling inquiries, and maintaining a clean and organized environment. Candidates should have at least 2 years of experience in a similar role, strong communication skills, and proficiency in English. The position offers various perks, including an annual performance bonus, medical coverage, and team outings.

Benefits

Annual performance bonus

Annual company trips

Basic medical coverage

Team outings and activities

EPF & SOCSO contributions

Training provided

Staff purchase discounts

Qualifications

• At least 2 years of experience in a front desk or customer service role, preferably in healthcare.
• Willingness to learn about medical treatments is a bonus.

Responsibilities

• Manage the reception and greet patients, ensuring a positive first impression.
• Schedule and confirm patient appointments, manage cancellations.
• Ensure cleanliness and organization of front desk and waiting areas.
• Handle patient inquiries about services and policies.
• Process patient payments and assist with insurance claims.
• Support clinical staff and manage inventory.
• Assist with marketing activities and promotional events.

Skills

Strong communication and interpersonal skills

Fluency in English

Attention to detail

Ability to multitask

Customer service skills

MS Office / Google Workspace proficiency

Ability to handle difficult situations

Education

Minimum SPM or diploma in healthcare administration/customer service

Job description

A healthcare clinic in Kuala Lumpur is looking for a front desk receptionist to manage the clinic's reception and ensure excellent customer service. This role involves scheduling patient appointments, handling inquiries, and maintaining a clean and organized environment. Candidates should have at least 2 years of experience in a similar role, strong communication skills, and proficiency in English. The position offers various perks, including an annual performance bonus, medical coverage, and team outings.