Partner Support Specialist

The Vela Academy; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service organization in Kuala Lumpur is seeking a dedicated professional to act as a primary liaison for VIP partners. This role involves delivering timely communication, managing urgent partner requests, and fostering strong relationships through proactive engagement. The ideal candidate will have a Bachelor's Degree in Business Administration and excellent skills in Mandarin, English, and Bahasa Malaysia to ensure effective client relations. Benefits include annual leave, bonuses, and opportunities for remote work.

Benefits

Annual Leave

Medical and Hospitalisation Leave

Annual Bonus

Performance Bonus

Work from Home

Qualifications

• Proven experience in Customer Service, Sales Support, or Administrative roles.
• Ability to work in a fast-paced environment and handle customer interactions professionally.

Responsibilities

• Serve as the primary liaison for VIP partners delivering timely, accurate, and professional responses.
• Communicate updates, promotions, and key announcements to ensure alignment with VIP partners.
• Manage and resolve urgent requests from VIP partners including account and trading activities.

Skills

Excellent language skills in Mandarin

Proficiency in Microsoft Office Suite

Strong Organizational Skills

Multitasking Skills

Customer Service experience

Education

Bachelor's Degree in Business Administration

Tools

CRM software

Job description

Requirement

• Bachelor's Degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience in Customer Service, Sales Support, or Administrative roles.
• Excellent language skills in Mandarin, English and Bahasa Malaysia to ensure smooth communication with clients and vendors.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Strong Organizational and Multitasking Skills with attention to detail.
• Ability to work in a fast-paced environment and handle customer interactions professionally.

Responsibility

• Serve as the primary liaison for VIP partners delivering timely, accurate, and professional responses to all inquiries.
• Foster strong, long-term partnerships through consistent engagement, trust-building communication, and proactive relationship management.
• Communicate updates, promotions, product information, and key announcements to VIP partners to ensure alignment and support business growth.
• Review and verify new Partners applications, ensuring proper onboarding and accurate setup in accordance with company structure, policies, and compliance standards.
• Manage and resolve urgent requests from VIP partners, including matters related to accounts, trading activities, withdrawals, commissions, and system issues.
• Collaborate closely with Operations, Finance, Dealing, and IT teams to ensure efficient case resolution and seamless partner experience.
• Ensure all VVVIP partners activities adhere to internal policies, partnership agreements, and relevant regulatory requirements.
• Monitor and elevate any suspicious behaviour or high-risk trading activities to the CM for immediate attention.
• Maintain strict confidentiality and uphold data protection standards in all partner interactions.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Performance Bonus
• Work from Home

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