Part-Time Sales Advisor (IOI Damansara)

H&M; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A fashion retail company in Selangor seeks a Sales Advisor to enhance customer experiences and drive sales. The ideal candidate will manage garment displays, handle customer transactions, and support store operations. Retail or customer service experience is crucial. Candidates should be proactive, customer-focused, and knowledgeable in fashion trends. This is an opportunity to contribute positively to a team and shop environment.

Qualifications

• Previous experience in retail, merchandising, or customer service.
• Ability to manage time effectively and prioritize tasks.
• Strong fashion knowledge and interest in trends.

Responsibilities

• Provide excellent customer experience.
• Manage the folding and displaying of garments.
• Restock and replenish sales floor items.
• Handle customer purchases and returns.

Skills

Customer service mindset

Effective time management

Fashion knowledge

Selling mindset

Job description

Job Description

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.

Qualifications

To be successful in the role of Sales Advisor, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. You have a positive mindset, where you are eager, optimistic, and motivated when interacting with colleagues and customers. We also believe you are flexible and able to adjust to changing circumstances and customer needs, and that you can take initiative and independently in a quick and effective way to address customers’ needs. In addition, you are communicative and socially confident, fostering a positive interaction with colleagues and customers.

What you need to succeed:

• Previous experience within retail, merchandising, and/or customer service.
• Effective time management - being stress‑resistant and good at prioritization.
• Have a customer service mindset where you always prioritize the customers’ needs while serving as a brand ambassador.
• Being fashion knowledgeable and having a genuine interest in fashion trends.
• Have a selling mindset with the ability to approach and fulfill customer needs.