OverSEER AML Process Manager

SEER BUSINESS ADVISORY SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A compliance advisory firm in Malaysia seeks an Operations Specialist focused on AML/CTF compliance. The role requires operational delivery of compliance activities, managing workflows, and supporting clients using the OverSEER AML platform. Candidates should have a strong understanding of AML/CTF obligations, with experience in compliance or financial crime being preferred. A bachelor’s degree in a related field is preferred. The position offers competitive salary and professional development opportunities.

Benefits

Competitive salary

Opportunities for professional development

Supportive working environment

Qualifications

• Experience in AML, compliance operations, KYC/CDD/EDD, or similar regulated environments.
• Confidence using compliance or case management systems operationally.
• Experience supporting Australian or international clients is highly regarded.

Responsibilities

• Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) checks.
• Maintain accurate AML/CTF records and case notes.
• Act as an operational point of contact for clients.

Skills

Practical understanding of AML/CTF obligations

Strong attention to detail

Process-driven mindset

Strong written and verbal communication skills in English

High levels of integrity and professionalism

Education

Bachelor’s degree in Business, Law, Finance, or Compliance

Job description

The Operations Specialist – AML/CTF Compliance is an operational compliance role focused on delivering AML/CTF compliance activities on behalf of clients using the OverSEER AML platform.

The role involves the day-to-day operational use of the AML/CTF platform, including managing compliance workflows, maintaining accurate records, correcting client data entry issues, and supporting clients in the effective use of the system.

The position combines hands-on AML/CTF operational delivery with process and workflow execution, supporting clients with Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), ongoing monitoring, and audit-ready compliance outcomes.

This position is open to Malaysian residents only.

Key Responsibilities

AML/CTF Operational Delivery

Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) checks on behalf of OverSEER AML clients.

Verify customer identity information, beneficial ownership structures, and supporting documentation.

Conduct ongoing monitoring activities, including review of customer behaviour, trigger events, and risk changes.

Review and apply customer, industry, and jurisdictional risk assessments in line with defined procedures.

Maintain accurate AML/CTF records, case notes, and audit trails in accordance with AUSTRAC requirements.

Identify and escalate suspicious activity to senior compliance personnel for review and reporting.

Operational Use of the AML Platform (Non-Technical)

Use the OverSEER AML platform operationally on behalf of clients to manage onboarding, due diligence, monitoring, and record-keeping workflows.

Ensure AML/CTF cases and client records are completed accurately, consistently, and in accordance with documented procedures.

Correct client data entry errors and provide guidance to clients on proper system usage.

Manage user access within the platform in line with approved access controls.

Ensure data quality, completeness, and secure handling of sensitive AML/CTF information.

Identify recurring operational issues and escalate system defects or enhancement requests to the technology team.

Client and Stakeholder Support

Act as an operational point of contact for clients using the OverSEER AML platform.

Support client onboarding activities, including system familiarisation and basic training.

Respond to client queries relating to AML/CTF workflows, documentation requirements, and system usage.

Liaise with internal compliance and technology teams to resolve operational or client issues.

Governance and Continuous Improvement

Ensure all operational activities align with OverSEER AML’s AML/CTF Program, policies, and governance framework.

Support internal quality assurance reviews and audit preparation activities.

Monitor changes to AML/CTF regulatory requirements and escalate relevant impacts to senior staff.

Contribute to continuous improvement initiatives to enhance operational efficiency, consistency, and compliance outcomes.

Skills and Competencies

Practical understanding of AML/CTF obligations and risk-based compliance processes, or a strong willingness to learn.

Experience in AML, compliance operations, KYC/CDD/EDD, or similar regulated environments.

Strong attention to detail and ability to manage multiple compliance cases simultaneously.

Process-driven mindset with the ability to follow defined procedures accurately.

Confidence using compliance or case management systems in an operational capacity.

Strong written and verbal communication skills in English.

High levels of integrity, discretion, and professionalism when handling sensitive information.

Qualifications and Experience

Bachelor’s degree in Business, Law, Finance, Compliance, or a related discipline (preferred).

Experience in AML/CTF operations, compliance, financial crime, or risk management.

Experience supporting Australian or international clients is highly regarded.

Prior experience in a managed compliance, shared services, or outsourced compliance environment is desirable.

Remuneration and Benefits

Competitive salary commensurate with skills and experience.

Exposure to Australian AML/CTF regulatory frameworks and international clients.

Opportunities for professional development and AML/CTF capability building.

Supportive and collaborative working environment.

Working with the broader SEER Financial Group.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Process Manager?
• How would you rate your English language skills?
• Are you willing to undergo a pre-employment background check?
• How much notice are you required to give your current employer?