Outlet Manager

Wyld Group; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A bakery chain is seeking an Outlet Manager to lead and motivate a team while ensuring compliance with health standards. The candidate will be responsible for developing strategies to boost sales, optimizing processes, and collaborating with the marketing team to promote bakery products effectively. Strong leadership, understanding of sales techniques, and proficiency in restaurant software are essential for this role. The position is based in Petaling Jaya, Malaysia.

Qualifications

• Experience leading and motivating a bakery team.
• Understanding of effective sales techniques.
• Proficient in Google Workspace and restaurant management software.

Responsibilities

• Lead, motivate and supervise the bakery staff.
• Collaborate with operations to meet customer expectations.
• Ensure quality standards and maintain hygiene compliance.
• Develop sales strategies and optimize operational processes.

Skills

Team leadership

Sales strategies

Google Workspace proficiency

Tools

Restaurant software

Job description

Lead, motivate, and supervise a team of bakery staff members. Provide ongoing training and development to enhance team performance.

Collaborate with the operations team to understand customer preferences and feedback, ensuring that bakery products meet or exceed customer expectations.

Ensure all bakery items meet quality standards and implement measures to maintain product excellence.

Develop strategies to drive sales and increase revenue. Collaborate with the marketing team to implement promotional campaigns, attract new customers, and enhance the visibility of our bakery outlet in the local community.

Optimize operational processes to maximize efficiency and minimize waste. Monitor expenses, manage budgets, and implement cost‑saving initiatives without compromising on quality or service.

Prepare reports on sales and inventory, maintain accurate records, and communicate with senior management.

Ensure compliance with all health and safety regulations, including food safety standards and sanitation practices. Maintain a clean and hygienic environment throughout the bakery outlet.

Skill Required

The ability to lead and motivate a team of service crew, fostering a positive work environment and driving performance.

Understanding of sales techniques and strategies to drive revenue, attract new customers, and promote products effectively.

Proficiency in Google Workspace and restaurant software.

Qualifications / Experience

Proven work experience as an Outlet Manager or similar position.

Sound knowledge of restaurant operations, including food and beverage service, inventory management, and regulatory compliance.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• How many years’ experience do you have as an Outlet Manager?
• How much notice are you required to give your current employer?