Optician

Alpro Pharmacy; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local optical service provider in Kuala Lumpur is seeking a Registered Optician to assist customers in selecting suitable eyewear. Responsibilities include providing expert advice on lens types, ensuring customers receive optimal service, and accurately interpreting optical prescriptions. Ideal candidates possess valid certification, strong communication skills, and a customer-oriented mindset. This position offers the opportunity to work in a collaborative environment, focusing on quality assurance and customer satisfaction.

Qualifications

• Registered Optician with valid certification.
• Proven experience in optical or retail eye care.
• Proficient in interpreting optical prescriptions.

Responsibilities

• Assist customers in selecting suitable eyewear frames.
• Provide expert advice on lens types and coatings.
• Deliver excellent customer service throughout the process.

Skills

Customer service

Optical product knowledge

Communication skills

Attention to detail

Fitting and measurement skills

Education

Registered Optician certification

Tools

Optical tools and machines

Job description

Job Responsibilities

• Assist customers in selecting suitable eyewear frames based on preferences and lifestyle needs
• Provide expert advice on lens types, coatings, and optical product options
• Deliver excellent customer service throughout the eyewear selection and fitting process
• Accurately interpret optical prescriptions and assist in recommending appropriate lenses
• Collaborate with the Optometrist to address specific vision needs of customers
• Conduct precise measurements and adjustments to ensure optimal frame fitting and comfort
• Dispense prescription lenses and educate customers on usage, care, and maintenance
• Manage eyewear orders, including placing, tracking, and inventory restocking
• Maintain accurate records of optical products and ensure timely fulfillment
• Work collaboratively with team members and Optometrists to ensure seamless service delivery
• Ensure quality assurance and accuracy of all eyewear dispensed
• Address and resolve customer feedback or concerns related to eyewear

Job Requirements

• Registered Optician with valid certification
• Proven experience working in an optical or retail eye care environment
• Proficient in interpreting optical prescriptions and product specifications
• Strong knowledge of lens options, frame materials, and optical accessories
• Excellent communication and customer service skills
• Detail-oriented with strong fitting and measurement capabilities
• Familiarity with optical tools, machines, and dispensing techniques
• Able to multitask and thrive in a fast-paced environment
• A collaborative team player with a customer-focused mindset