Optician

Alpro Pharmacy; Kota Bharu; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading optical retailer in Kota Bharu is seeking a Registered Optician to assist customers in selecting eyewear and providing expert advice on lens options. This role requires proficiency in interpreting optical prescriptions and strong customer service skills. The ideal candidate will manage orders, dispense lenses, and work closely with team members and Optometrists to ensure a seamless service experience. Certification as a Registered Optician is essential, along with relevant experience in a retail eye care environment.

Qualifications

• Registered Optician with a valid certification is mandatory.
• Proven experience in an optical or retail eye care environment is crucial.
• Strong communication and customer service skills are required.

Responsibilities

• Assist customers in selecting suitable eyewear frames.
• Provide expert advice on lens types and coatings.
• Dispense prescription lenses and educate on care and maintenance.

Skills

Customer service

Optical prescription interpretation

Attention to detail

Team collaboration

Knowledge of lens options

Education

Registered Optician with valid certification

Tools

Optical tools

Dispensing techniques

Job description

Job Responsibilities

• Assist customers in selecting suitable eyewear frames based on preferences and lifestyle needs
• Provide expert advice on lens types, coatings, and optical product options
• Deliver excellent customer service throughout the eyewear selection and fitting process
• Accurately interpret optical prescriptions and assist in recommending appropriate lenses
• Collaborate with the Optometrist to address specific vision needs of customers
• Conduct precise measurements and adjustments to ensure optimal frame fitting and comfort
• Dispense prescription lenses and educate customers on usage, care, and maintenance
• Manage eyewear orders, including placing, tracking, and inventory restocking
• Maintain accurate records of optical products and ensure timely fulfillment
• Work collaboratively with team members and Optometrists to ensure seamless service delivery
• Ensure quality assurance and accuracy of all eyewear dispensed
• Address and resolve customer feedback or concerns related to eyewear

Job Requirements

• Registered Optician with valid certification
• Proven experience working in an optical or retail eye care environment
• Proficient in interpreting optical prescriptions and product specifications
• Strong knowledge of lens options, frame materials, and optical accessories
• Excellent communication and customer service skills
• Detail-oriented with strong fitting and measurement capabilities
• Familiarity with optical tools, machines, and dispensing techniques
• Able to multitask and thrive in a fast-paced environment
• A collaborative team player with a customer-focused mindset