Operations Specialist 1

IQVIA; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global clinical research provider is seeking a candidate in Malaysia to receive and document communications related to Lifecycle Safety Data. The ideal candidate should hold a Bachelor's Degree in Pharmacy and possess at least one year of Medical Information experience. Responsibilities include ensuring compliance with project requirements and mentoring new team members. This role requires strong communication skills and proficiency in translating Mandarin to English, offering a hybrid work model based in Kuala Lumpur.

Qualifications

• 1 year of relevant Medical Information experience.
• Good knowledge of medical terminology.
• Willingness to learn new skills across Safety service lines.

Responsibilities

• Receive and document incoming calls, faxes, or emails.
• Prioritize and complete assigned trainings on time.
• Identify quality problems and report them to seniors.

Skills

Communication skills

Organizational skills

Time management

Problem-solving

Mandarin to English translation

Education

Bachelor's Degree in Pharmacy

Tools

Microsoft Office

Safety Database

Job description

Job Overview

Receiving and documenting incoming telephone calls, faxes or emails from investigative sites or other sources reporting Lifecycle Safety Data.

Application Process: You will be required to complete a mandatory video assessment (HireVue) if you are shortlisted by Talent Acquisition team. You will receive an email notification about it, which will not take you more than 20 minutes to complete.

Essential Functions

• To Prioritize and complete the assigned trainings on time.
• Ensure to meet quality standards per project requirements.
• Ensure to meet productivity and delivery standards per project requirements.
• To ensure compliance to all project related processes and activities.
• Read and acknowledge all necessary IQVIA standard operating procedures (SOPs) and customer SOPs as required. Ensure all required training is executed in a timely fashion and documented. Work towards ensuring your individual training plan and training transcript are reconcilable.
• Creating, maintaining and tracking cases as applicable to the project plan.
• Identify quality problems, if any, and bring them to the attention of a senior team member.
• To demonstrate problem solving capabilities.
• Liaise with different functional team members, e.g. project management, clinical, data management.
• May liaise with client in relation to details on day to day case processing activities.
• To mentor new teams members, if assigned by the Manager.
• Attend project team meetings and provide feedback to operations manager on any challenges/issues or successes.
• Perform other duties as assigned.
• Lead/ Support department Initiatives.
• 100% compliance towards all people practices and processes.

Qualifications

• Bachelor's Degree in Pharmacy.
• Proficient in translation of Mandarin to English.
• Based in Kuala Lumpur (hybrid work model).
• At least 1 year of relevant Medical Information experience in the field.
• Good knowledge of medical terminology.
• Working knowledge of applicable Safety Database and any other internal/Client applications.
• Knowledge of applicable global, regional, local clinical research regulatory requirements.
• Good working knowledge of Microsoft Office and web-based applications.
• Strong organizational skills and time management skills.
• Strong verbal/written communication skills.
• Ability to follow instructions/guidelines, utilize initiative and work independently.
• Ability to multi-task, meet strict deadlines, manage competing priorities and changing demands.
• Ability to be flexible and receptive to changing process demands.
• Willingness and aptitude to learn new skills across Safety service lines.
• Ability to establish and maintain effective communication and working relationships with coworkers, managers and clients.
• Ability to work as a Team Player, contribute and work towards achieving Team goals.
• Ensure quality of deliverables according to the agreed terms.
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• Flexibility to operate in shifts.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com