Operations & Process Improvement Specialist

Cyber Village Sdn Bhd; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm in Selangor is seeking an experienced professional to support daily operations and enhance business processes. The ideal candidate has a Bachelor's degree and at least 5 years of relevant experience, particularly in IT or technology settings. Responsibilities include coordinating operations, analyzing data, and supporting cross-functional projects. Excellent communication and administrative skills are essential, alongside a detail-oriented and adaptable mindset. This role provides a dynamic work environment with opportunities for growth.

Qualifications

• Minimum 5 years of experience in business operations, IT support, or a similar role.
• Preferably experience within an IT or technology-focused environment.
• Experience in supporting or managing projects, particularly those involving operational processes.

Responsibilities

• Coordinate day-to-day business operations and streamline processes.
• Collect, analyze, and prepare operational data and reports.
• Assist in process optimization initiatives and support operational projects.
• Work closely with various teams to ensure smooth operations.
• Support client and vendor coordination and monitor SLAs.
• Maintain accurate records and documentation.

Skills

Strong administrative skills

Excellent verbal communication

Excellent written communication

High attention to detail

Adaptability

Proactive problem-solving

Education

Bachelor’s degree in Business Administration, Information Technology, or a related field

Job description

A leading technology firm in Selangor is seeking an experienced professional to support daily operations and enhance business processes. The ideal candidate has a Bachelor's degree and at least 5 years of relevant experience, particularly in IT or technology settings. Responsibilities include coordinating operations, analyzing data, and supporting cross-functional projects. Excellent communication and administrative skills are essential, alongside a detail-oriented and adaptable mindset. This role provides a dynamic work environment with opportunities for growth.