Operations Manager

Atomic Recruitment SEA; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A professional recruitment agency is seeking an Operations Manager for the self-storage and property management industry in Selangor, Malaysia. The ideal candidate will be a Mandarin speaker with at least 5 years of experience in operations. This role involves overseeing daily operations across multiple sites, ensuring compliance with regulatory standards, and managing vendor relationships. Attractive benefits include a salary of RM6,000 – RM7,000 along with AWS and performance bonuses.

Benefits

Uniform provided

Insurance covered

Medical benefits

Medical benefits

Qualifications

• Must be able to read, speak and write in Mandarin.
• Minimum of 5 years of experience in operations or property management.
• Solid understanding of property maintenance and vendor management.

Responsibilities

• Lead daily operations across multiple self-storage facilities.
• Manage vendors and service providers for quality outcomes.
• Oversee site conditions including maintenance and safety compliance.
• Ensure adherence to internal SOPs and regulatory requirements.
• Manage the end-to-end customer journey from onboarding to move-outs.
• Supervise on-site teams to maintain service quality.
• Monitor key operational KPIs like occupancy and revenue.
• Prepare operational reports and identify improvement opportunities.

Skills

Leadership skills

Organizational skills

Customer service capabilities

MS Office proficiency

Communication skills in English

Communication skills in Bahasa Malaysia

Mandarin language proficiency

Education

Bachelor’s Degree in Management or related disciplines

Tools

Operational reporting tools

Operational reporting tools

Job description

Operations Manager – Self-Storage / Property Operations (Mandarin Speaker)

📍 Location: Selangor, Malaysia (Multi-site role)

💰 Salary: RM6,000 – RM7,000 + AWS + Performance Bonus

🕒 Employment Type: Full-Time

Mandarin Speaker Required

About the Role

A growing operator within the self-storage and property management industry is seeking an experienced Operations Manager to oversee daily operations across multiple sites in Malaysia.

This is a high-visibility, hands-on role responsible for ensuring smooth site operations, strong customer experience, and consistent service standards. The role combines operations leadership, facilities management, and customer-facing oversight, making it ideal for candidates who enjoy being on the ground while managing performance and processes at a regional level.

Key Responsibilities

• Lead and coordinate day-to-day operations across multiple self-storage facilities to ensure service consistency and operational excellence.
• Manage vendors, contractors, and service providers, ensuring timely, cost-effective, and quality outcomes.
• Oversee site conditions including maintenance, security, cleanliness, and safety compliance.
• Ensure adherence to internal SOPs, regulatory requirements, and safety standards.
• Manage the end-to-end customer journey — onboarding, billing, service delivery, and move-outs.
• Supervise on-site teams, ensuring service quality, discipline, and performance standards are maintained.
• Monitor and manage key operational KPIs such as enquiries, conversions, occupancy, pricing, revenue, and operating costs.
• Prepare operational reports, identify improvement opportunities, and support business growth initiatives.
• Act as an escalation point for operational incidents and be on-site when required, including outside standard hours.

Requirements & Experience

• Bachelor’s Degree in Management, Operations, Facilities Management, or related disciplines.
• Must be able to read, speak and write in mandarin
• Minimum 5 years of experience in operations, facilities management, or property management.
• Exposure to self-storage, real estate, logistics, or warehousing is an added advantage.
• Strong leadership skills with excellent organisational and customer service capabilities.
• Solid understanding of property maintenance, vendor management, fire safety, and regulatory compliance.
• Proficient in MS Office and operational reporting tools.
• Strong communication skills in English and Bahasa Malaysia.
• Additional languages (Mandarin, Japanese, Korean) are advantageous but not mandatory.

Working Conditions & Benefits

• Working Hours:
• Monday–Friday: 9.00am–6.00pm
• Saturday: 9.00am–1.00pm
• Mobility Required: Multi-site coverage; on-site presence required during escalations.
• Compensation & Benefits:
• Salary: RM6,000 – RM7,000
• AWS (contractual)
• Performance Bonus (VB)
• Uniform, insurance, and medical benefits provided