Operations Manager

NOMMS SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading food and beverage company in Malaysia seeks an Operations Manager to oversee daily operations across multiple outlets. Responsibilities include managing outlet teams, ensuring customer service excellence, and compliance with food safety standards. The ideal candidate has a degree in Business or Hospitality and 5+ years of F&B experience, with strong leadership and problem-solving skills.

Qualifications

• Minimum 5 years of F&B experience with at least 2 years in a supervisory role.
• Good knowledge of kitchen operations and food safety standards.
• Willing to travel and work weekends/public holidays when needed.

Responsibilities

• Oversee daily operations across all outlets.
• Lead, train, and motivate Outlet Managers and teams.
• Monitor and drive key operational KPIs.

Skills

Leadership

Communication

Problem-solving

Inventory management

Education

Diploma/Degree in Business or Hospitality

Tools

POS systems

Excel

Job description

Oversee daily operations across all outlets, ensuring smooth service and operational excellence.

Ensure all outlets follow SOPs for food safety, hygiene, service, and kitchen standards.

Conduct regular store visits, operational audits, and spot checks.

Monitor and drive key operational KPIs: speed of service, order accuracy, cleanliness, and customer satisfaction.

Team Management

Lead, train, and motivate Outlet Managers and their respective teams.

Ensure proper manpower planning, scheduling, and roster management.

Identify skill gaps and implement continuous training and development plans.

Manage disciplinary issues, grievances, and staff welfare with HR support.

Monitor daily sales and implement initiatives to drive revenue and footfall.

Control cost of goods sold (COGS), wastage, and optimize inventory management.

Work closely with finance to monitor P&L statements and take corrective action to achieve outlet profitability targets.

Collaborate with marketing to implement campaigns and evaluate performance at outlet level.

Customer Experience

Ensure each outlet delivers exceptional customer service and food quality.

Monitor customer feedback across platforms (Google, Grab, Foodpanda, etc.) and respond to critical reviews.

Handle escalated customer complaints promptly and professionally.

Coordinate with procurement to ensure timely and cost-effective supply of raw materials and packaging.

Monitor stock levels and prevent overstocking or stock-outs.

Identify reliable vendors and assist in negotiation for better terms and service levels.

Strategic & Project Initiatives

Support new outlet openings including setup, hiring, training, and launch execution.

Assist in R&D rollouts, menu changes, and operational pilots.

Implement digital tools or systems to enhance productivity (e.g., POS updates, reporting dashboards, delivery integrations).

Qualifications & Requirements

Diploma/Degree in Business, Hospitality, or related field.

Minimum 5 years of F&B experience with at least 2 years in a multi-outlet supervisory or managerial role.

Strong leadership, communication, and people management skills.

Good knowledge of kitchen operations, food safety standards (e.g., HACCP), and QSR service models.

Strong analytical and problem‑solving abilities.

Willing to travel and work weekends/public holidays when needed.

Tech‑savvy with ability to work with POS systems, Excel, and basic reporting tools.

Application Questions

• How many years' experience do you have as an operations manager?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have experience with inventory management?
• Are you willing to undergo a pre‑employment background check?
• How much notice are you required to give your current employer?
• Have you worked in a supervisor role within the mining industry?