Operations Manager

Connexion Holdings Sdn Bhd; Petaling Jaya; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading F&B company in Malaysia is seeking an experienced Operations Manager to oversee multi-outlet operations and ensure high standards of service. The ideal candidate will have at least 5 years of managerial experience in the food and beverage industry, excellent leadership capabilities, and strong communication skills. This role requires a strategic approach to improve operations and guest satisfaction, making it essential to cultivate a high-performance, service-oriented culture across all outlets. Benefits include sales incentives and insurance coverage.

Benefits

Sales Incentive

Insurance Coverage

Staff Discount

Performance Bonus

Qualifications

• Minimum 5 years of experience in a managerial role within the F&B industry.
• Proven experience overseeing multi-outlet operations.
• Fluent in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Lead daily operations, ensuring service flow and brand standards.
• Oversee training and performance evaluations of staff.
• Track sales performance and operational expenses.

Skills

Leadership

Strategic planning

Communication

Conflict resolution

Financial analysis

Education

Diploma or Bachelor's Degree in Business Administration or Hospitality Management

Job description

Company

Connexion Holdings Sdn Bhd – Damansara, Selangor

Requirements

• Diploma or Bachelor's Degree in Business Administration, Hospitality Management, or a related field.
• Able to speak in English, Bahasa Malaysia and Mandarin.
• Minimum 5 years of experience in a managerial role within the F&B industry, preferably in an upscale, themed dining environment.
• Proven experience as an Operations Manager overseeing multi-outlet operations, including Chicken & Beer (2 outlets).
• Strong strategic planning skills with the ability to make proactive, data‑driven decisions to improve operations and guest satisfaction.
• Excellent leadership, delegation, and team development capabilities to foster a high‑performance, service‑oriented culture.
• Exceptional communication, interpersonal, and conflict‑resolution skills to manage staff and guest relations effectively.
• Demonstrated ability to monitor financial performance, control costs, and drive profitability.
• High level of professional integrity and attention to detail, with a commitment to maintaining brand standards in ambiance, service, and compliance.
• Self‑motivated, adaptable, and results‑driven with a positive and professional attitude.
• Able to work independently while leading a diverse team in a fast‑paced, dynamic outlet environment.

Responsibilities

Operational Leadership

• Lead and supervise daily operations across Chicken & Beer (2 outlets), ensuring seamless service flow, proper venue presentation, and adherence to brand standards.
• Oversee opening and closing procedures, including safety inspections, cash handling, and reconciliation.
• Conduct regular service audits to ensure guest satisfaction and consistency in service delivery.
• Participate in new outlet setup and operational planning when required.

Staff Management & Training

• Identify and recruit top talent to ensure a strong staffing pipeline that supports uninterrupted customer experience.
• Train, coach, and mentor team members on service standards, SOPs, and performance expectations.
• Create effective shift schedules and ensure optimal staff deployment.
• Provide continuous feedback and conduct regular performance evaluations to foster professional growth and team performance.

Financial & Cost Control

• Track, analyze, and report weekly/monthly sales performance, labour costs, and operational expenses.
• Deliver accurate, timely, and actionable business insights to management to guide decisions and drive profitability.
• Manage vendor contracts and ensure optimal cost control without compromising quality.

Marketing & Guest Relations

• Collaborate with marketing teams to execute outlet‑specific campaigns, promotions, and events that align with the brand identity.
• Analyze guest feedback and behaviour trends to identify opportunities that increase sales, footfall, and return visits.
• Build and maintain strong relationships with corporate clients and VIP guests for private events and bookings.

Compliance & Licensing

• Ensure all licences, including liquor permits, are up‑to‑date, visibly displayed, and compliant with regulations.
• Maintain high hygiene, safety, and operational standards in line with health and regulatory requirements.
• Address and resolve guest complaints promptly and professionally, escalating where appropriate.

Stakeholder & Partner Management

• Serve as the key liaison for vendors, suppliers, landlords, and regulatory authorities.
• Develop and maintain strong relationships with key stakeholders to ensure smooth operational support and compliance.

Menu and Product Development

• Collaborate with chefs and culinary teams to develop innovative, appealing, and profitable menu items.
• Ensure that all offerings meet quality, consistency, and brand expectations across all outlets.

Communication & Performance Monitoring

• Establish sales targets and develop performance tools aligned with outlet goals.
• Facilitate clear weekly communication and follow‑up plans with outlet teams to ensure accountability and alignment.
• Drive team engagement through regular briefings, updates, and recognition programs.

Ad‑Hoc Responsibilities

• Support additional duties or special projects as assigned by the Head of Department.

Benefits

• Sales Incentive
• Insurance Coverage
• Staff Discount / Maternity Allowance
• Performance Bonus