Operations Executive or Operations Supervisor

Pajak Gadai LMS (Ipoh); Ipoh; On-site; MYR 150,000 - 200,000; Full time

Job summary

A pawnbroking company in Ipoh is seeking an Operations Executive/Supervisor with a strong background in retail and pawnbroking industries. The successful candidate will manage customer transactions, branch operations, and lead the team to enhance company processes. Key qualifications include over 5 years of relevant experience, proficiency in English and Bahasa Malaysia, and leadership skills. The role offers a 5.5-day work week, yearly bonuses, and allowances.

Benefits

5.5 day work week

Yearly bonus and salary increment

Allowances provided

Qualifications

• 5+ years of experience in retail, pawnbroking, or related fields.
• Knowledge of the gold, diamond, or jewellery industry is preferred.
• Proficient in IT infrastructure management.

Responsibilities

• Perform front line customer pawnbroking transactions.
• Manage daily branch operational procedures.
• Enhance IT infrastructure and branch reporting.

Skills

Leadership

Problem-solving

Communication (English, Bahasa Malaysia)

Analytical skills

Education

Degree/Diploma in any field

Tools

Microsoft Office

Job description

Operations Executive or Operations Supervisor

Requirements

• Knowledge or experience within the gold, diamond or jewellery industry will be highly preferable
• Experience within retail/pawnbroking/banking/jewellery/retail industries will be looked upon preferably
• Good communication skills in English and Bahasa Malaysia. Mandarin proficiency will be looked upon highly (to communicate with colleagues and customers)
• At least 5+ years working experience
• Degree/Diploma within any educational field will be preferable
• Proficient with Microsoft Office or equivalent software suites
• Information technology knowledge of computer hardware, software, CCTV, alarms will be preferable
• Possess own transport for inter-city travel (1 to 2 hour inter-city travel time) will be looked upon highly
• Proven leadership qualities and the ability to motivate and develop a team will be highly looked upon
• Strong analytical and problem‑solving skills with a focus on continuous improvement
• Able to work independently with minimal supervision
• Highly motivated
• Training will be provided
• Candidates with greater work experience will be considered for senior roles

Responsibilities

Operational Expertise:

• Perform front line customer pawnbroking transactions
• Manage and perform daily branch operational procedures
• Maintain and enhance branch reporting documents
• Manage the maintenance and improvement of company assets

Leadership Expertise:

• Manage and provide leadership to branch teams together with other management personnel
• Implement company improvement project initiatives
• Assist company management to implement ad‑hoc tasks
• Suggest improvements to company business processes

Tech Savvy:

• Manage and enhance IT infrastructure
• Manage branch social media and online communications to customers

Benefits

• 5.5 day work week
of working days
• Yearly bonus and salary increment
• Allowances provided