Operations Executive (1 year contract, KL)

WhiteCoat; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading digital health company in Malaysia is seeking an Operations Executive to manage telemedicine operations. Responsibilities include overseeing locum doctor onboarding and training, addressing real-time issues, and ensuring service quality. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and flexibility for shifts. You will have the opportunity to contribute to a dynamic and growing industry with competitive compensation and health benefits.

Benefits

Competitive compensation

Holistic health insurance

Fast-paced startup environment

Hands-on learning opportunities

Qualifications

• Proactive and solution-oriented approach to work.
• Able to prioritise and multitask efficiently to resolve live issues.
• Excellent English communication and interpersonal skills.
• Flexible in shift rotations, including nights, weekends, and public holidays.

Responsibilities

• Manage the locum doctor network, including onboarding and training.
• Act as the primary point of contact for locum doctors.
• Monitor doctor-to-patient ratio and wait time SLAs.
• Handle ad hoc operational tasks.

Skills

Proactive approach

Problem-solving

Excellent English communication

Interpersonal skills

Multitasking

Education

Degree/Diploma in healthcare or telemedicine

Job description

About WhiteCoat

WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.

Since launching in 2018, WhiteCoat’s digital platform powers a wide range of services including tele- and in-person consultations, as well as medication fulfilment and diagnostic testing, across primary, specialist and allied care.

With a focus on the B2B space, WhiteCoat has forged strategic partnerships with the region’s leading insurers, corporates and care providers, to provide accessible and affordable high-quality care to its users.

The Group currently has offices in Singapore, Indonesia, Malaysia and Vietnam. For more information on WhiteCoat, please visit https://whitecoat.global.

What you will be doing

We are looking for an Operations Executive to manage our telemedicine operations. As an Operations Executive, you will be responsible for all operational aspects of our telemedicine services. Candidates with proven relevant experience may be considered for a more senior position.

On a day-to-day basis, this means you will:

• Manage the locum doctor network, including onboarding, platform training, manpower rostering, quality control, and payment processing.
• Act as the primary point of contact for locum doctors to address and resolve real-time operational and technical issues.
• Monitor and manage doctor-to-patient ratio and wait time SLAs.
• Ad hoc operational tasks as required.

Our Benefits

• Make a Real Impact: Opportunity to contribute to a leading digital health company's rapid growth.
• Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.
• Great Team: Collaborate with intelligent, friendly, and supportive professionals from diverse backgrounds.
• Hands-on Learning & Growth: Gain hands-on experience in strategy, partnerships, operations, and product innovation within a growing industry.
• Competitive Compensation & Benefits: Competitive compensation and performance-based bonus. Holistic health insurance for your peace of mind for both in-patient and out-patient coverage.

How to apply

If you believe you have what it takes for this role, click ‘Apply’ and join us on our journey to make a positive impact on the lives of people through innovative healthcare solutions!

What we are looking for

Required:

• Proactive and solution-oriented approach to work.
• Able to prioritise and multitask efficiently to resolve live issues.
• Excellent English communication and interpersonal skills.
• Flexible in shift rotations, including nights, weekends, and public holidays.

Good to have:

• Degree/Diploma in and/or working experience in telemedicine or healthcare industry.