Operations Data & Compliance Specialist (Freelance)

Invisible Agency; Remote; MYR 20,000 - 100,000; Part time

Job summary

A forward-thinking agency is seeking an Operations Associate Specialist in Malaysia. This role involves data validation, documentation review, and collaboration with internal teams to ensure operational excellence. Candidates should have 1-3 years of experience in operations, familiarity with financial services, and strong communication skills. The position offers a pay rate of $5 hourly, requiring availability from 8am to 5pm ET.

Qualifications

• 1-3 years of experience within the operations sector.
• Familiarity with the financial services industry.
• Familiarity with Zendesk.
• Strong verbal and written communication skills for servicer outreach and documentation.
• Exceptional organizational skills and the ability to manage competing priorities.
• Willingness to learn, adapt to new challenges, and grow within the role.
• Experience in high-volume, detail-oriented environments is a plus.
• Extremely detail-oriented, and willing to collaborate with various stakeholders.

Responsibilities

• Review and validate employee loan information and documentation for accuracy.
• Ensure data integrity across systems.
• Conduct thorough reviews of participant and employer-submitted materials.
• Manage and respond to inquiries in the operations inbox.
• Coordinate with student loan servicers and financial institutions.
• Support monthly invoicing processes and reconcile data.
• Work closely with internal departments to improve processes.
• Maintain high attention to detail and adhere to established workflows.

Job description

A forward-thinking agency is seeking an Operations Associate Specialist in Malaysia. This role involves data validation, documentation review, and collaboration with internal teams to ensure operational excellence. Candidates should have 1-3 years of experience in operations, familiarity with financial services, and strong communication skills. The position offers a pay rate of $5 hourly, requiring availability from 8am to 5pm ET.