Operations & Customer Success Executive

LA MARSA TRADING (M) SDN. BHD.; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic trading firm in Selangor is looking for an Admin & Customer Service Executive to ensure efficient operations across departments. The role involves managing customer inquiries, processing sales orders, and maintaining records while ensuring excellent service delivery. Ideal candidates should have a diploma in Business Administration and 2-5 years of relevant experience, with strong communication skills in English and Bahasa Malaysia. The company offers a fast-paced work environment catering to growth and development.

Qualifications

• 2–5 years experience in admin, customer service, or operations support.
• Comfortable in a fast-paced, multi-department environment.
• Willing to learn technical products and service workflows.

Responsibilities

• Manage daily customer enquiries via WhatsApp, phone, and email.
• Process sales orders and service requests end-to-end.
• Track deliveries and follow up on delays.

Skills

Strong communication skills

Organizational skills

Detail-oriented

Independence in customer handling

Education

Diploma or Degree in Business Administration

Tools

Google Workspace

Excel

POS

CRM systems

Job description

A dynamic trading firm in Selangor is looking for an Admin & Customer Service Executive to ensure efficient operations across departments. The role involves managing customer inquiries, processing sales orders, and maintaining records while ensuring excellent service delivery. Ideal candidates should have a diploma in Business Administration and 2-5 years of relevant experience, with strong communication skills in English and Bahasa Malaysia. The company offers a fast-paced work environment catering to growth and development.