Operations Cum Customer Service Executive

Fastlane Group; Seremban; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global tire manufacturer is seeking an Operations Cum Customer Service Executive in Seremban, Malaysia. This role involves managing day-to-day operations of customer orders, coordinating with suppliers, and ensuring smooth communication between departments. The ideal candidate will have a Diploma or Bachelor’s degree and at least 2 years of relevant experience, as well as strong proficiency in Microsoft Excel and ERP systems. Good communication skills in English and Mandarin are essential for success in this role.

Qualifications

• At least 2 years of experience in customer service or operations.
• Preferably experience in trading or automotive sectors.
• Strong proficiency in Microsoft Excel and ERP systems.

Responsibilities

• Manage daily operational and administrative flow of customer orders.
• Maintain and update product pricing in ERP/system.
• Coordinate with suppliers and logistics teams on shipment.
• Handle customer inquiries and complaints in a professional manner.

Skills

Customer service

Order processing

Microsoft Excel

ERP systems

Communication in English

Communication in Mandarin

Education

Diploma or Bachelor Degree in Business Administration

Diploma or Bachelor Degree in Supply Chain

Tools

Microsoft Excel

ODOO

Job description

Operations Cum Customer Service Executive

We are hiring on behalf of our client a leading global tire manufacturer renowned for its innovation and high-performance products. With a strong global presence, the company supplies premium tires for passenger cars, SUVs, trucks, and motorsports across the world.

As an Operations Cum Customer Service Executive, you will play a key role in managing the daily operational and administrative flow of customer orders from quotation and pricing setup to order processing, supplier coordination, and invoicing. This role ensures smooth communication between customers, suppliers, and internal departments to deliver efficient, accurate, and timely service.

Key Responsibilities

• Maintain and update product pricing, discount structures, and promotions in ERP/system (ODOO / SpeedMall platform).
• Verify customer price lists to ensure alignment with commercial policies.
• Generate quotations and confirm sales orders from customers.
• Process customer Purchase Orders (POs) and issue corresponding POs to suppliers.
• Coordinate with suppliers and logistics teams on shipment status, delivery schedules, and documentation.
• Monitor stock availability and lead times to ensure timely delivery.
• Prepare and issue invoices and delivery orders to customers.
• Verify supplier invoices and match them with purchase orders and delivery notes.
• Support the finance team with billing discrepancies, payment follow-ups, and credit note requests.
• Act as the main point of contact for customers on order status, product availability, and shipment updates.
• Handle customer inquiries, complaints, and service requests in a professional manner.
• Maintain accurate records of all customer interactions and transactions.
• Prepare regular reports on order tracking, sales performance, and supplier lead times.
• Support internal audits, data entry, and system housekeeping.
• Identify opportunities to improve operational efficiency and customer satisfaction.

Requirements

• Diploma or Bachelor Degree in Business Administration, Supply Chain or related field.
• At least 2 years of experience in customer service, order processing or operations (preferably in trading or automotive).
• Strong proficiency in Microsoft Excel and ERP systems.
• Good communication skills in English and Mandarin.

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