Operations Assistant | Retail | Zara One Utama/Mid Valley/Pavilion/KLCC/MyTOWN

Zara; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail brand in Malaysia is seeking an Operations Assistant to enhance customer experiences and ensure store compliance with brand standards. Responsibilities include greeting customers, managing merchandise, and maintaining store appearance. Successful candidates will have retail experience, knowledge of fashion trends, and must be willing to work shifts, including weekends and public holidays. Attractive benefits include basic salary with commissions and medical coverage.

Benefits

Basic salary RM2,400 with monthly commissions

Medical outpatient GP and Specialist coverage

Hospitalization and surgical coverage

Annual leaves & birthday leave

Qualifications

• Minimum 1 year of working experience in retail fashion.
• Knowledge of fashion and trends.
• Willing to work on shifts, weekends, and Public Holidays.

Responsibilities

• Greet customers and provide a friendly shopping experience.
• Ensure store appearance meets company standards.
• Receive and replenish products as needed.

Skills

Customer service

Product knowledge

Retail experience

Fashion awareness

Education

Minimum SPM or Diploma in related fields

Tools

RFID operating system

Job description

Operations Assistant | Retail | Zara One Utama/Mid Valley/Pavilion/KLCC/MyTOWN

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Advising customers following our consulting code, maintaining the order and image of the product.

WHAT YOU WILL DO

• Greets customers, maintaining eye contact and smiling. Friendly and always available.
• Identifies customers’ needs advising them and providing them a better shopping experience.
• Follows up on the customers’ shopping experience and ensures sale is closed perfectly.
• Knows how to manage alterations in order to offer better customer service.
• Uses product knowledge (qualities and trends) to refute customers’ objections and/or to close sales.
• Seeks customer loyalty ensuring a better shopping experience.

Maintaining the store image

• Ensures that the store is in good shape, respecting the standards of the company’s image.
• Supports the display changes in the store as appropriate, following the standards of the company’s image.
• Incorporates new items in the store, following the visual merchandising criteria.

Providing support when receiving and replenishing products

• Receives and rolls out products at the store when required.
• Constantly replenishes products from store to stockroom.
• Carries out any other merchandise management processes (packing overstock, changes in the organisation of the stockroom, etc.).

Maintaining the corporate image

• Respects and complies with the Massimo Dutti Lifestyle Guide.
• Always wears the full uniform smartly.
• Uses tools that are available to ensure the products are located and displayed in the store.
• Is familiar with and uses the RFID operating system.
  

WHAT EQUIPS YOU FOR THE ROLE

• Minimum 1 year of working experience in retail fashion
• Minimum SPM or Diploma in related fields
• Knowledge of fashion and trends
• Willing to work on shifts, weekends and Public Holidays

WHAT WE OFFER

• Basic salary RM2,400 with monthly commissions
• Medical outpatient GP and Specialist coverage
• Hospitalization and surgical coverage
• Annual leaves & birthday leave

ABOUT THE DIVISION

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Massimo Dutti and Pull & Bear) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.