Operation Mgmt Specialist

LPS; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading global technology firm in Kuala Lumpur seeks a qualified IT professional to manage support for Windows Server platforms. The ideal candidate will have a Bachelor in Computer Science and 2 years of relevant experience, along with strong troubleshooting and communication skills in English and Cantonese. This role involves incident handling, server operations, and liaising with vendors, with opportunities for shift allowances. Join a diverse environment focused on innovative technology.

Benefits

Shift allowance

Public holiday compensation

Qualifications

• Bachelor in Computer Science or related discipline required.
• 2 years of relevant working experience in Windows Servers and virtual environments.
• Good written and verbal communication skills in English and Cantonese.

Responsibilities

• Identify and resolve incidents in Windows Server platforms.
• Perform regular server operations like setup and monitoring.
• Liaise with vendors for IT server operations.

Skills

Windows Server troubleshooting

Incident diagnosis

Technical documentation

Good communication

Self-motivated

Education

Bachelor in Computer Science

ITIL Foundation

Tools

VMware

SAN infrastructure

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Job Descriptions

You will:

• Identifying, diagnosing, and resolving the escalated incident in Windows Server platforms
• Escalated the case to L3 Infrastructure/application team if need
• Perform the regular server operations such as setup, upgrade, patches deployment, monitoring and health checks, backup and restore etc…
• Responsible for system troubleshooting and performance turning.
• Prepare and maintain technical documentations.
• Providing support on issues related to servers, hypervisors and storages
• Liaise with external vendors for IT Server operations and maintenance

You Bring

• Bachelor in Computer Science or related discipline;
• Holder of ITIL Foundation or above is a plus
• 2 years relevant working experiences in Windows Servers, VMware, x86 servers and storage
• Sizeable company and ITIL experience is preferable
• Self-motivated, quick learner, Can-do attitude and able to work under pressure
• Knowing in SAN infrastructure, SiteScope, AD and VMware is a plus
• Good written and verbal communication skills in English and Cantonese
• Willing to work on 24x7 shift rotation on public holidays (PH), will be compensated with shift allowance and time off for working on PH

#LPS

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.