Operation Manager

Cleanpro Laundry Holdings; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading laundry service provider in Puchong is seeking an experienced Operations Manager to oversee retail operations. Responsibilities include coaching retail teams, managing budgets, and auditing store performance. Candidates should have a degree, at least 5 years of experience in the retail operations sector, and proficiency in Mandarin, English, and Bahasa Malaysia. This position offers competitive benefits, including health insurance and career growth opportunities.

Benefits

Free parking

5 working days

Insurance coverage

Medical claim

Yearly bonus

Promotion opportunities

Laptop & devices provided

Career growth & development

Health insurance

Additional leave

Qualifications

• Minimum 5 years’ experience in Operations field specifically in retail industry.
• Computer literate.
• Have full working rights for Malaysia.

Responsibilities

• Coach and motivate Retail Operation Executives & Supervisors.
• Work closely with Marketing department for outlet activities.
• Assist in company budgets and performance reports.
• Conduct store audits and compliance checks.
• Manage inventory costs and stock levels.
• Identify new store locations and negotiate rents.

Skills

Leadership quality

Dynamic

Diplomatic

Result-oriented

Good spoken & written Mandarin

Good spoken & written English

Good spoken & written Bahasa Malaysia

Education

Degree in any field

Job description

Cleanpro Laundry Holdings – Puchong New Village

Requirements

• Candidate must possess at least a degree in any field.
• Minimum 5 years’ experience in Operations field which involving in retail industry specialize in retail store.
• Computer literate and with good spoken & written Mandarin, English and Bahasa Malaysia.
• Leadership quality, dynamic, diplomatic & result oriented.
• Have full working rights for Malaysia.

Responsibilities

• Coach, motivate and train Retail Operation Executive & Supervisor to achieve area turnover and EBITDA goal set by the company
• Working closely with Marketing department for outlet marketing activities, brand exposure
• Assist to work on company budgets, preparation of reports on outlet performance, outlet pic performance reports
• Conduct random shop visit for store audit & compliances
• Build and retain good relationship with the company stakeholder
• Analyze, planning, proposed and implementation of business strategic plan
• Manage inventory cost in retail outlets, maintenance healthy level of stock of chemical, minibox and related products
• Audit Operation Executive assigned task and execution
• Annual review, proposed and update in Standard Operation Procedure to achieve efficient business productivity
• Control and monitor retail stores and operation team expenses and productivity
• Identify location of new stores, negotiate rent and propose agreement for signing.
• Constantly analyze about market trends and general.
• Proposed marketing related events for business improvement strategy.
• Strategic placement planning proposal for Person In-charge for business improvement & compliances.
• To be liaison person with all landlord of shops that we rent for all necessary discussion, negotiation and communications.
• Annual job performance appraisal on Retail Operations Executive, support team and Careline Agents.
• Constant review, proposed action plan on new stores performance, proposed business action plan for poor performing stores.

Benefits

• Free parking
• 5 working days
• Entitled to all Selangor gazette public holidays
• EPF, SOCSO, EIS & Tax Contribution
• Additional leave (maternity, compassionate and etc.)
• Insurance coverage
• Medical claim
• Allowances
• Annual increment
• Yearly bonus
• Promotion opportunities
• Laptop & devices provided
• Food pantry provided
• Staff activities
• Career growth & development
• Supportive team culture
• Health insurance
• Maternity leave
• Professional development

Working Days & Hours

• Monday to Friday
• 9:00 AM - 6:00 PM (1-hour lunch break)