Operation Manager

Pansway Capital Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading property management company in Kuala Lumpur is seeking an experienced Operations Manager to oversee day-to-day operations of hotel-style residences. Ideal candidates will have a minimum of 5 years in property management and strong leadership skills. Responsibilities include ensuring operational excellence, managing staff, and enhancing customer service quality. The role requires fluency in English and Bahasa Malaysia, with Mandarin as a plus. Flexibility in working hours is expected.

Qualifications

• Minimum 5 years of relevant working experience in hotel, serviced apartment, or property operations.
• Strong knowledge of property operations and hotel service standards.
• Willing to work on weekends, public holidays, and on-call when required.

Responsibilities

• Oversee and manage the day-to-day operations of the property and hotel-style residence.
• Conduct regular property inspections and ensure all defects are rectified.
• Handle guest complaints and monitor service quality for customer satisfaction.

Skills

Leadership

Communication

Interpersonal Skills

Financial Awareness

Ability to Work under Pressure

Education

Diploma or Bachelor’s Degree in Hospitality Management, Property Management, Business Administration

Tools

Standard Office Applications

Job description

Oversee and manage the day-to-day operations of the property and hotel-style residence

Ensure all public areas, and residential units areas are maintained in a clean, safe, and operational condition

Conduct regular property inspections and ensure all defects, breakdowns, or deficiencies are promptly rectified

Ensure compliance with company policies, standard operating procedures (SOPs), and statutory requirements

Operations & Property Management

• Oversee and manage the day-to-day operations of the property and hotel-style residence

• Ensure all public areas, and residential units areas are maintained in a clean, safe, and operational condition

• Conduct regular property inspections and ensure all defects, breakdowns, or deficiencies are promptly rectified

• Ensure compliance with company policies, standard operating procedures (SOPs), and statutory requirements

Guest & Resident Services

• Ensure consistent delivery of hotel-style service standards across all operational areas

• Handle guest and resident complaints, feedback, and enquiries professionally and effectively

• Monitor service quality and implement corrective and improvement measures to enhance customer satisfaction

Staff & Manpower Management

• Plan, manage, and monitor staff scheduling, rostering, and manpower deployment

• Supervise, coach, and evaluate staff performance to ensure operational effectiveness

• Ensure staff adhere to company policies, operational procedures, and service standards

• Identify training needs and coordinate relevant training programmes

Financial & Cost Control

• Monitor operational expenses and ensure effective cost control measures are implemented

• Verify invoices, petty cash usage, and daily operational expenditures

• Assist Management in budget preparation, forecasting, and expense monitoring

• Support initiatives to improve operational efficiency and financial performance

Maintenance & Vendor Management

• Coordinate preventive and corrective maintenance works with internal teams and external contractors

• Liaise with suppliers, vendors, and service providers to ensure timely and quality service delivery

• Monitor vendor performance and ensure compliance with contractual requirements

Reporting & Administration

• Prepare and submit regular operational and performance reports to Management

• Promptly report incidents, risks, misconduct, or operational issues

• Maintain accurate operational records and documentation for audit and compliance purposes

Safety & Compliance

• Ensure compliance with safety, health, and fire regulations

• Implement and monitor emergency response procedures and safety measures

• Identify operational risks and recommend preventive and corrective actions

Other Duties

• Assist in new property openings or operational setup when required

• Attend meetings, inspections, and audits as assigned by Management

• Perform any other duties as assigned from time to time

Job Requirements

• Diploma or Bachelor’s Degree in Hospitality Management, Property Management, Business Administration, or related field

• Minimum 5 years of relevant working experience in hotel, serviced apartment, or property operations

• Experience in managing hotel-style residences or serviced apartments will be an added advantage

• Strong knowledge of property operations and hotel service standards

• Good leadership, communication, and interpersonal skills

• Financial awareness with experience in cost control and expense monitoring

• Computer literate and proficient in standard office applications

• Able to work independently and under pressure

• Willing to work on weekends, public holidays, and on-call when required

• Strong written communication skills in English and Bahasa Malaysia, with ability to create professional reports and operational content.

• Fluency in Mandarin preferred, as the role involves liaising with Mandarin-speaking clients.