Operation Manager

Luxury Tours (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A premium travel agency in Kuala Lumpur is seeking an experienced Operations Manager to oversee inbound travel operations. This role requires a minimum of 3 years' experience in managing travel operations, strong supplier knowledge, and adept communication skills. Responsibilities include coordinating with suppliers, ensuring operational efficiency, and supporting the sales team. The ideal candidate will be proactive in problem-solving and maintaining high service standards. Join a team dedicated to delivering exceptional travel experiences.

Qualifications

• Minimum 3+ years experience in inbound travel operations.
• Strong knowledge of destinations and suppliers.
• Experience in tour operations and itinerary management.

Responsibilities

• Manage day-to-day inbound travel operations.
• Coordinate with DMCs, hotels, and local suppliers.
• Ensure accurate itineraries and travel documents.
• Handle operational issues and maintain service standards.
• Support sales team with costing and operational planning.

Skills

Destination knowledge

Supplier management

Communication skills

Problem-solving skills

Job description

Luxury Tours (M) Sdn Bhd – Kuala Lumpur, Kuala Lumpur

We are seeking an experienced Operations Manager to oversee inbound travel operations, ensuring smooth coordination with suppliers and delivering high-quality service to international clients.

Key Responsibilities

• Manage day-to-day inbound travel operations (hotels, transport, tours, guides)
• Coordinate with DMCs, hotels, and local suppliers
• Ensure accurate itineraries, confirmations, and travel documents
• Handle operational issues and maintain service standards
• Support sales team with costing and operational planning
• Supervise and manage operations staff
• Perform other ad hoc duties as assigned by management.

Requirements

• Minimum 3+ years experience in inbound travel operations
• Strong destination and supplier knowledge
• Experience in tour operations and itinerary management
• Strong communication and problem-solving skills

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