Operation Executive – Housekeeping

COBNB Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A property management company in Kuala Lumpur is seeking an Operations Executive – Housekeeping to support daily operations and ensure properties uphold cleanliness and guest-readiness. Responsibilities include coordinating cleaning schedules, conducting site inspections, managing inventories, and addressing operational issues. The ideal candidate will contribute to continuous improvements and handle guest feedback effectively. This role requires office attendance along with site visits to uphold quality standards.

Responsibilities

• Coordinate and support daily housekeeping operations, including room turnovers and cleaning schedules.
• Ensure properties are cleaned, prepared, and ready for guest check-ins and check-outs.
• Conduct site inspections to ensure cleanliness, readiness, and brand standards are met.
• Liaise with housekeeping teams to ensure work is completed on time and to standard.
• Handle housekeeping-related operational issues and ensure proper follow-ups.
• Support continuous improvement of housekeeping processes, SOPs, and workflows.
• Monitor and manage housekeeping inventory to ensure sufficient stock across buildings.
• Review housekeeping performance data and identify areas for improvement.
• Assist in handling housekeeping-related guest feedback and service recovery.
• Support ad-hoc operational duties as required.

Job description

Overview

As an Operations Executive – Housekeeping, you will support daily housekeeping operations to ensure all properties are consistently guest-ready. This is a primarily office-based role, with site visits required for inspections and quality checks. The role works closely with the Head of Housekeeping and housekeeping teams to maintain standards, resolve issues, and support continuous operational improvement.

Key Responsibilities

• Coordinate and support daily housekeeping operations, including room turnovers and cleaning schedules.
• Ensure properties are cleaned, prepared, and ready for guest check-ins and check-outs.
• Conduct site inspections to ensure cleanliness, readiness, and brand standards are met.
• Liaise with housekeeping teams to ensure work is completed on time and to standard.
• Handle housekeeping-related operational issues and ensure proper follow-ups.
• Support continuous improvement of housekeeping processes, SOPs, and workflows.
• Monitor and manage housekeeping inventory (chemicals, amenities, tools) to ensure sufficient stock across buildings.
• Review housekeeping performance data and identify areas for improvement.
• Assist in handling housekeeping-related guest feedback and service recovery.
• Support ad-hoc operational duties as required.