Operation Executive

DETIK ARENA SDN BHD; Shah Alam; On-site; MYR 40,000 - 50,000; Full time

Job summary

A logistics and transportation company in Shah Alam is seeking a candidate to coordinate and manage freight forwarding activities for import and export shipments. The ideal candidate will have a Diploma or Degree in Logistics or a related field, along with 1-2 years of relevant experience. Proficiency in logistics operations, transportation processes, and MS Office is required. Candidates with knowledge of customs clearance procedures are highly preferred. This role involves liaising with various stakeholders to ensure compliant and timely shipments.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Qualifications

• At least 1-2 years of relevant working experience in logistics, transportation, or forwarding industry.
• Experience in international freight forwarding (import/export) is an added advantage.
• Able to work independently with minimal supervision.

Responsibilities

• Coordinate and manage end-to-end freight forwarding activities for import and export shipments.
• Liaise with shipping lines, airlines, transporters, and warehouses to ensure smooth cargo movement.
• Ensure compliance with customs regulations and port authority requirements.

Skills

Logistics operations

Transportation processes

Documentation knowledge

Communication skills

Coordination skills

Proficient in MS Office

Education

Diploma or Degree in Logistics, Transportation, Supply Chain, or related field

Job description

Possess Diploma or Degree in Logistics, Transportation, Supply Chain, or related field

At least 1–2 years of relevant working experience in logistics, transportation, or forwarding industry

Good knowledge of logistics operations, transportation processes, and documentation

Experience in international freight forwarding (import/export) is an added advantage

Familiar with shipping documents such as Bill of Lading (BL), Delivery Order (DO), Invoice, and Packing List

Knowledge of customs clearance procedures and documentation

Proficient in MS Office (Word, Excel, Outlook)

Able to work independently with minimal supervision

Good communication and coordination skills

Candidates who can start immediately are highly welcomed

Requirements

• Possess Diploma or Degree in Logistics, Transportation, Supply Chain, or related field
• At least 1–2 years of relevant working experience in logistics, transportation, or forwarding industry
• Good knowledge of logistics operations, transportation processes, and documentation
• Experience in international freight forwarding (import/export) is an added advantage
• Familiar with shipping documents such as Bill of Lading (BL), Delivery Order (DO), Invoice, and Packing List
• Knowledge of customs clearance procedures and documentation
• Proficient in MS Office (Word, Excel, Outlook)
• Able to work independently with minimal supervision
• Good communication and coordination skills
• Candidates who can start immediately are highly welcomed

Freight Forwarding Operations

• Coordinate and manage end-to-end freight forwarding activities for import and export shipments.
• Arrange and monitor shipments via air, sea, and land transportation.
• Liaise with shipping lines, airlines, transporters, warehouses, and overseas agents to ensure smooth cargo movement.
• Prepare and verify shipping documents such as Bill of Lading, Air Waybill, Delivery Order, Invoice, Packing List, and other related documents.
• Ensure compliance with customs regulations, port authority requirements, and relevant statutory bodies.

Transportation & Delivery Management

• Plan, arrange, and coordinate local transportation, including trucking and delivery schedules.
• Monitor transportation status to ensure timely pickup and delivery of cargo.
• Handle transportation issues such as delays, damages, shortages, or discrepancies.
• Coordinate with drivers and transport vendors to ensure efficient operations.

Customs & Regulatory Coordination

• Liaise with customs brokers and authorities for customs clearance matters.
• Ensure accurate documentation and declarations to avoid delays or penalties.
• Support inspection, examination, and clearance processes when required.

Customer Service & Coordination

• Act as the main point of contact for customers regarding shipment status and operational matters.
• Provide timely updates, shipment tracking, and problem resolution.
• Handle customer inquiries, complaints, and operational issues professionally.

Costing & Documentation Control

• Verify operational costs, transport charges, and forwarding-related expenses.
• Assist in job costing, billing accuracy, and supporting documents for invoicing.
• Maintain proper records of shipments, documentation, and operational files.

Operational Reporting & Compliance

• Update internal systems with shipment and operational data accurately.
• Prepare operational reports as required by management.
• Ensure compliance with company SOPs, safety standards, and operational guidelines.

General & Ad-Hoc Duties

• Support management in operational planning and process improvement.
• Perform other duties related to forwarding and transportation operations as assigned.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS