Operation & Data Coordinator

Diadem Trading Sdn Bhd; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading trading company located in Seberang Perai is seeking a dynamic individual to manage Purchase Orders and coordinate stock orders. Key responsibilities include analyzing operational data and addressing customer complaints. Ideally, candidates should possess a Bachelor's degree in business and be proficient in Excel, Python, and SQL. This role offers benefits like medical coverage and insurance, with working hours from 3 PM to 11 PM, Monday to Friday.

Benefits

Medical Benefit

Group Insurance

Training

EPF

SOCSO

Qualifications

• Fresh graduates with strong organizational, analytical, and system skills are encouraged to apply.
• Excellent communication in English, Bahasa Malaysia, and optional Mandarin.

Responsibilities

• Review, process, and monitor Purchase Orders for accuracy.
• Manage POs via Zoho for operational needs.
• Coordinate stock orders with outlet managers.
• Liaise to resolve pending operational actions.
• Monitor operations of assigned Direct Shops.
• Track inventory usage and report trends.
• Maintain product listings across delivery platforms.
• Manage refund disputes on delivery platforms.
• Support franchisee accounts on the Optrack system.
• Plan weekly delivery promotions across platforms.
• Analyze and report operational and inventory data.
• Maintain documentation for audits and reviews.
• Assist in WhatsApp communications for task focus.
• Address customer complaints timely.
• Procure items for Direct Shop Managers.
• Undertake ad hoc projects as required.

Skills

Organizational skills

Analytical skills

Communication skills

Problem-solving abilities

Time-management skills

Proficiency in Excel

Proficiency in Python

Proficiency in SQL

Education

Bachelor’s degree in business or related field

Tools

Zoho

Optrack system

Job description

Bachelor’s degree in business, Operations, Management, or related field is required.

Fresh graduates with strong organizational, analytical, and system skills are encouraged to apply.

Strong organizational and time-management skills.

Attention to detail and problem-solving abilities.

Good communication and collaboration skills.

Able to work under pressure and meeting tight deadlines.

Proficiency in data tools (Excel, Python, SQL).

Excellent communication skills, both written and spoken in English, Bahasa Malaysia and Mandarin (optional).

Responsibilities

• Review, process, and monitor Purchase Orders (POs) to ensure accuracy and timely completion.
• Manage POs via Zoho for staff requisitions, store operational needs, and new outlet equipment.
• Coordinate stock orders (SO) with outlet managers and track delivery timelines.
• Liaise with internal departments and warehouse teams to resolve pending operational actions.
• Monitor day-to-day operations of assigned Direct Shops and ensure SOP adherence.
• Track inventory usage, including promotional or seasonal items, and report trends.
• Maintain and update product listings to ensure seamless integration across delivery platforms (e.g. Urban Piper).
• Manage refund disputes on delivery platforms (e.g. Deliveroo, Uber Eats and Just Eat-Oversea Platform).
• Create, manage, and support franchisee accounts on the Optrack system.
• Plan, schedule, and monitor weekly delivery promotions across all platforms, ensuring timely execution.
• Collect, analyze, and report operational and inventory data to support management decision-making.
• Maintain structured documentation and records for audits, reporting, and operational review.
• Assist in WhatsApp group communications to ensure messages are task-focused and action-oriented.
• Address customer complaints related to Direct Shops and Franchises, ensuring timely resolution.
• Procure items requested by Direct Shop Managers, ensuring timely processing and delivery.
• Undertake any ad hoc projects or assignments as required by HOD/MD/GM.

Benefits

• Medical Benefit
• Group Insurance
• Training
• EPF
• SOCSO

5 Working days, Monday to Friday, 3pm-11pm