Online Reservations Specialist (Mandarin) - Penang

Teleperformance; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global customer support company in Penang is looking for a dedicated Virtual Customer Support Agent. The role involves assisting customers through various online platforms and managing bookings. Ideal candidates should have a high school diploma, strong communication skills, and familiarity with technology. Experience in hospitality is a bonus. This full-time position follows US shifts and offers a competitive salary package of up to MYR 4500, including health benefits and allowances.

Benefits

Competitive salary

Language allowance

Health benefits

Qualifications

• Proven experience in customer service or administrative support.
• Comfortable using customer support tools and online booking systems.
• Experience working in a fast-paced virtual environment.

Responsibilities

• Assist customers virtually via chat, email, or video calls.
• Manage online booking systems and schedule appointments.
• Handle customer inquiries and escalate issues when necessary.
• Coordinate with teams to ensure customer satisfaction.
• Maintain records of customer interactions.

Skills

Strong verbal and written communication skills

Comfortable with technology

Ability to multitask

Professional and customer-focused attitude

Experience working as hotel staff

Education

High school diploma or equivalent

Further education in business, hospitality, or communications

Job description

Qualifications & Skills

• High school diploma or equivalent; further education in business, hospitality, or communications is a plus.
• Proven experience in customer service, front desk, or administrative support (online preferred).
• Strong verbal and written communication skills.
• Comfortable with technology, online booking systems, and customer support tools.
• Ability to multitask and stay organized in a fast-paced virtual environment.
• Professional, patient, and customer-focused attitude.
• Experience working as hotel staff is an advantage

Key Responsibilities

• Greet and assist customers virtually via chat, email, or video calls.
• Respond promptly to inquiries on online platforms (website, social media, email, messaging apps).
• Manage online booking systems, schedule appointments, and confirm reservations.
• Provide accurate information about services, products, or company policies.
• Handle complaints or escalate issues to the appropriate department.
• Maintain professional communication standards in all interactions.
• Keep digital records of customer interactions, inquiries, and transactions.
• Coordinate with internal teams (operations, sales, support) to ensure customer satisfaction.
• Monitor and update customer databases when needed.
• Support administrative tasks such as data entry, reporting, and document management.

Benefits

Location: Penang, Malaysia

Job Type: Full-time

Language Requirement: Chinese + Good English

Industry: Customer Support / Hospitality

Shift: Follow US Shift (including weekends/public holidays, if required)

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package: up to MYR 4500

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