Online Reservations Specialist (Mandarin) - Penang

Teleperformance; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support firm located in Penang, Malaysia is seeking a dedicated customer service representative to assist clients virtually. The ideal candidate will have a high school diploma, proven experience in customer service, and strong communication skills. A competitive salary package of up to MYR 4,500 is offered, inclusive of a language allowance and health benefits. The role requires availability for US shifts and knowledge of both Chinese and English to provide effective support.

Benefits

Competitive salary

Language allowance

Health benefits

Qualifications

• Further education in business, hospitality, or communication is a plus.
• Experience in online customer service is preferred.

Responsibilities

• Greet and assist customers virtually via chat, email, or video calls.
• Respond promptly to inquiries on online platforms.
• Manage online booking systems and schedule appointments.
• Provide accurate information about services and products.
• Handle complaints or elevate issues to the appropriate department.
• Maintain professional communication standards.
• Keep digital records of customer interactions.
• Coordinate with internal teams to ensure customer satisfaction.
• Monitor and update customer databases.
• Support administrative tasks such as data entry.

Skills

High school diploma or equivalent

Proven experience in customer service

Strong verbal and written communication skills

Comfortable with technology

Ability to multitask

Professional, patient, and customer-focused attitude

Experience working as hotel staff

Education

High school diploma or equivalent

Job description

Qualifications & Skills

• High school diploma or equivalent; further education in business, hospitality, or communication is a plus.
• Proven experience in customer service, front desk, or administrative support (online preferred).
• Strong verbal and written communication skills.
• Comfortable with technology, online booking systems, and customer support tools.
• Ability to multitask and stay organized in a fast‑paced virtual environment.
• Professional, patient, and customer‑focused attitude.
• Experience working as hotel staff is an advantage.

Key Responsibilities

• Greet and assist customers virtually via chat, email, or video calls.
• Respond promptly to inquiries on online platforms (website, social media, email, messaging apps).
• Manage online booking systems, schedule appointments, and confirm reservations.
• Provide accurate information about services, products, or company policies.
• Handle complaints or elevate issues to the appropriate department.
• Maintain professional communication standards in all interactions.
• Keep digital records of customer interactions, inquiries, and transactions.
• Coordinate with internal teams (operations, sales, support) to ensure customer satisfaction.
• Monitor and update customer databases when needed.
• Support administrative tasks such as data entry, reporting, and document management.

Benefits

• Location: Penang, Malaysia
• Job Type: Full‑time
• Language Requirement: Chinese + Good English
• Industry: Customer Support / Hospitality
• Shift: Follow US shift (including weekends/public holidays if required)
• Compensation: Competitive salary + language allowance + health benefits
• Salary package: up to MYR 4,500