On-site Desktop Support Engineer

NTT DATA, Inc.; Seberang Perai; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global technology services leader is looking for an On-site Desktop Support Engineer in Penang, Malaysia. The role includes leading a desktop support team, resolving hardware and software issues, and providing user training. Candidates should have a degree/diploma in IT and over 3 years of relevant experience, especially in Windows systems and customer service. This position offers an inclusive work environment with opportunities for professional growth.

Qualifications

• 3+ years of experience in Desktop Support or IT Support roles.
• Hands-on experience with Windows operating systems and desktop hardware.
• Demonstrated leadership and team coordination skills.

Responsibilities

• Lead and coordinate a team of desktop support associates.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Provide on-site and remote desktop support to end users.

Skills

Windows operating systems

Desktop hardware

IT support skills

Customer service

Troubleshooting

Networking concepts

Education

Bachelor's degree or diploma in Information Technology

Tools

ITIL Foundation

CompTIA A+

Microsoft certifications

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a On-site Desktop Support Engineer to join our team in Perai, Pulau Pinang (MY-07), Malaysia (MY).

Job Summary

The Desktop Support Engineer is responsible for leading a team of desktop support associates and ensuring high-quality end-user IT support services. This role involves hands‑on technical troubleshooting, client interaction, coordination across IT teams, and driving remediation activities related to network operations and information security. The role supports hardware, software, LAN, voice, and video services while ensuring compliance with security and operational standards.

• Lead and coordinate a team of desktop support associates to ensure effective service delivery.
• Act as a primary point of contact for client IT support requests.
• Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues.
• Provide on‑site and remote desktop support to end users.
• Install, configure, maintain, and upgrade desktops, laptops, peripherals, operating systems, and applications.
• Provide preliminary network support for LAN, voice, and video‑related incidents, changes, and projects.
• Coordinate with internal IT teams and stakeholders to establish, modify, and support LAN/Voice/Video services.
• Advise users on appropriate hardware and software upgrades.
• Deliver basic user training on computer operations and applications.
• Complete job reports, maintain documentation, and manage ordering of IT supplies.
• Support and drive remediation activities related to information security incidents, audits, and assessments.

Requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, or equivalent experience.
• 3+ years of experience in Desktop Support or IT Support roles.
• Hands‑on experience with Windows operating systems, desktop hardware, and enterprise applications.
• Experience in hardware troubleshooting, OS installation, and software upgrades.
• Basic to intermediate knowledge of networking concepts (LAN, WAN, Wi‑Fi, VPN, TCP/IP).
• Demonstrated leadership and team coordination skills.
• Strong communication, customer service, and client‑handling abilities.
• Proven analytical and problem‑solving skills.

Certifications (Optional)

• ITIL Foundation
• CompTIA A+, Network+, or Security+
• Microsoft or other OEM certifications

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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