Officer - Fraud Analyst - Cantonese Speaker (MYS CTSM KL)

Citigroup Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services company is seeking an entry-level Fraud Ops Analyst in Kuala Lumpur. The role involves assisting in fraud risk management and ensuring compliance with policies to minimize fraud incidence. Candidates should have 1-2 years of experience in fraud contexts and an understanding of Mandarin or Cantonese is advantageous. This position offers full-time employment and a chance to impact business integrity significantly.

Qualifications

• 1 - 2 years working experience in fraud risk management or similar role.
• Ability to speak and understand Mandarin and Cantonese is a plus.
• Experience in the Investigation and Fraud claims process.

Responsibilities

• Perform forecasting analysis and standardized fraud analysis.
• Make judgements based on practice and guidelines.
• Identify inconsistencies in data or results.

Skills

Fraud risk management

Mandarin proficiency

Cantonese proficiency

Trend analysis

Microsoft Office

Analytical skills

Clear communication

Education

Bachelor's degree or equivalent

Job description

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Minimum 1 - 2 years working experience in fraud risk management, detection or similar role
• Ability to speak and understand Mandarin and Cantonese is a plus
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s degree/University degree or equivalent experience

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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