Night Shift Customer Service & Order Coordinator

Knowles Electronics; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading electronics company is seeking a Customer Service Representative for the night shift in Penang, Malaysia. The role involves coordinating with various departments to ensure high-quality customer service, handling order management, and resolving product and shipping issues. Candidates should have a Bachelor's Degree or equivalent experience, along with strong communication skills and ability to work with demanding customers. Experience in Oracle ERP or CRM systems is advantageous.

Qualifications

• 1-3 years of experience in Customer Service or planning.
• Strong ability to manage high demanding customers.
• Willingness to work night shifts to support US customers.

Responsibilities

• Support and act as the point of contact for nominated accounts.
• Order management, including entering and amending orders.
• Resolve shipping issues and product returns.
• Assist Sales & Marketing with order information.
• Ensure data accuracy in Customer systems.

Skills

Verbal communication

Written communication

Microsoft Excel

Customer relationship management

Education

Bachelor's Degree or equivalent experience

Tools

Oracle ERP

CRM systems

Job description

A leading electronics company is seeking a Customer Service Representative for the night shift in Penang, Malaysia. The role involves coordinating with various departments to ensure high-quality customer service, handling order management, and resolving product and shipping issues. Candidates should have a Bachelor's Degree or equivalent experience, along with strong communication skills and ability to work with demanding customers. Experience in Oracle ERP or CRM systems is advantageous.