Network and Marketing Manager

J&T Express; Malacca City; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading logistics company in Malacca is seeking a Network & Marketing Manager to oversee regional operations, execute market development initiatives, and ensure strategic alignment with HQ. The ideal candidate should have a Bachelor’s degree in a related field and 2-3 years of experience in logistics or supply chain. Responsibilities include leading a team, monitoring delivery services, and analyzing market trends. The position requires strong leadership skills and a willingness to travel frequently.

Qualifications

• 2-3 years experience in logistics, express delivery, or related industries.
• Proven people management experience across multiple regions.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and supervise a team to achieve operational and market-related KPIs.
• Plan and execute market development strategies.
• Monitor transportation and delivery arrangements for efficiency.
• Develop tools for performance monitoring.

Skills

Team leadership

Market analysis

Operational efficiency

Strategic planning

Coaching and mentoring

Cross-cultural communication

Education

Bachelor's degree in Business Administration, Marketing, Logistics, or related field

Job description

Overview

The Network & Marketing Manager is responsible for overseeing regional operational performance, driving market development initiatives, and ensuring seamless coordination between front-line operations and strategic market expansion.

Responsibilities

• Lead and supervise a team across assigned regions to achieve operational and market-related KPIs.
• Recruit, train, and manage network marketing and operational staff to support business expansion and daily execution.
• Provide guidance that aligns with HQ’s operational standards and management practices.
• Plan and execute market development strategies in line with company goals and regional priorities.
• Collaborate with HQ marketing and network teams to ensure strategies are culturally and operationally aligned.
• Analyze market trends, economic indicators, and regional competition to support strategic planning and network expansion.

Operational Guidance & Service Improvement

• Provide operational guidance on courier service improvements, including handling delayed parcels, improving delivery timelines, and maintaining service quality.
• Monitor and optimize transportation and delivery arrangements to ensure efficiency and customer satisfaction.

Network Expansion & Resource Planning

• Identify and evaluate opportunities for new service points or regional hubs.
• Provide forecasts and financial assessments to support investment decisions.
• Ensure expansion projects align with HQ’s business model and operational framework.

Performance Monitoring & Insights

• Develop tools and reports for ongoing performance monitoring and market evaluation.
• Propose and implement solutions based on industry insights, competitor activities, and customer expectations.
• Regularly present findings and recommendations to both local and HQ leadership in Mandarin.

Requirements

• Bachelor’s degree or above in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field.
• Minimum 2–3 years of relevant experience in logistics, express delivery, supply chain, or related industries, with exposure to regional operations, network development, or market expansion.
• Proven experience in team leadership and people management, preferably across multiple regions.
• Strong leadership and coaching skills, with the ability to drive performance in a fast-paced, execution-focused environment.
• Results-driven, highly execution-oriented, and able to manage multiple priorities across regions.
• Willingness to travel frequently as required by the role.
• Strong sense of ownership, accountability, and ability to perform under pressure in a dynamic environment.

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