MYS CTSM - Custody Operations Asset Servicing Senior Supervisor

Citigroup Inc.; Kuala Lumpur; Hybrid; MYR 100,000 - 140,000; Full time

Job summary

A major global bank in Kuala Lumpur is seeking a Custody Asset Servicing Senior Supervisor to lead a team in managing corporate actions and improving efficiencies. Candidates should have 5-6 years of experience in custody operations, a solid understanding of various investment instruments, and demonstrate technical expertise. This role offers the chance to impact operations directly while working in a dynamic environment that promotes continuous learning and development.

Benefits

Access to telehealth services

Expanded Paid Parental Leave Policy

Learning and development resources

Qualifications

• 5-6 years relevant experience in Custody Operations.
• Willing to work on Malaysia public holidays and extended hours.
• Basic knowledge of investment instruments including Equity and Fixed Income.

Responsibilities

• Manage reconciling and processing positions related to Corporate Action events.
• Supervise a small team and delegate straightforward tasks.
• Create and monitor metrics for team performance.

Skills

Custody Operations

Team collaboration

Technical knowledge

Intermediate MS Office skills

Education

Bachelor’s degree or equivalent experience

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Investors Services Operation (ISO) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Custody Asset Servicing Senior Supervisor (Hybrid) (Internal Job Title: Custody Asset Servicing Sr Supv – C11) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well‑being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well‑being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• Manage reconciling and processing positions related to Corporate Action events.
• Revise communications, notifications and facilitate postings for Corporate Action or Proxy events.
• Supervise a small team of support staff.
• Delegate and supervise straightforward tasks.
• Recommend personnel actions such as hiring, discipline, performance evaluations, promotion, compensation adjustments and termination.
• Create and monitor appropriate metrics for the team.
• Supervise overall operating efficiency.
• Apply working knowledge of technical and professional principles and concepts and in‑depth knowledge of team objectives.
• Supervise the quality and service of self and others; network and navigate within the organization to troubleshoot escalated issues and bring appropriate closure.
• Identify opportunities for implementation of process improvements, service or technology enhancements; identify control deficiencies and implement appropriate procedures.
• Train staff on new procedures or technology enhancements.
• Create, develop and maintain business relationships.
• Find opportunities to reduce expenses.
• Apply basic understanding of how own area integrates within own subject area.
• Make evaluative judgments to solve problems based on analysis of factual information; resolve problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
• Directly impact by ensuring the quality of tasks provided by self and others on team are completed.
• Exchange ideas and information in a concise and logical manner with tact and sensitivity to audience diversity.
• Act as backup for manager and perform other duties as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-6 years relevant experience in Custody Ops.
• Willing to work on Malaysia public holidays / extended working hours / able to work early shift (if required).
• Prior work experience in a related job that would provide a basic knowledge of activities, policies, and procedures of the work area.
• Intermediate MS Office skills.
• Can demonstrate a working knowledge of technical and professional principles and concepts related to the business.
• Knowledge of multiple types of investment instruments including: Equity securities, Fixed Income and Asset‑Backed securities.
• Proven success as a team player.
• Bachelor’s degree/University degree or equivalent experience.
• Able to work on Malaysia Public Holiday.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Family Group: Operations - Transaction Services

Job Family: Asset Servicing

Time Type:

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

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